Job Description

This position is located in the

city of San Diego

.

Under the general supervision of the Team Manager, Staff Services Manager I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process.



The Office Technician (General)-Case Service communicates with as first point of contact with applicants and consumers regarding the DOR VR program; uses good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations; responds to inquiries from consumer-related external stakeholders to expedite timely provision of information and services; provides information to applicants and consumers in person and on the phone regarding various DOR processes; gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations; obtains medical records from consumers to assist the QRP determine eligibility for LEAP and/or Schedule A employment programs; consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program; assists consumers with completion of authorizations for services; tracks and implements plan related services for consumers; reviews incoming invoices to ensure proper completion (accounting codes) for payment processing and prepares Invoice Dispute Notifications (STD 209) as needed; Sends letters and makes phone contact with consumers, vendors, and service providers to implement the VR activities identified in the Individual Plan for Employment (IPE); processes incoming and outgoing mail for unit including specialized mailing as needed; sends electronic requests to route, transfer, and close cases as assigned and other duties as required.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.



Multiple vacancies may exist.
You will find additional information about the job in the

Duty Statement

.


Minimum Requirements


You will find the Minimum Requirements in the Class Specification.OFFICE TECHNICIAN (GENERAL)

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-493651

Position #(s):

813-350-1138-964

Working Title:

Office Technician (General) - Case Service

Classification:

OFFICE TECHNICIAN (GENERAL)
$3,758.00 - $4,710.00 A Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit https://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

San Diego County

Telework:

Hybrid

Job Type:

Permanent, Full Time
Department Information


If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.

Join us in our San Diego office. Enjoy a great work environment. If you strive to make a difference, we invite you to seek a career with DOR!

DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.

DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.?

Our work at DOR is guided by the following core values:

We believe in the talent and potential of individuals with disabilities. We invest in the future through creativity, ingenuity, and innovation. We ensure our decisions and actions are informed by interested individuals and groups. We pursue excellence through continuous improvement.

We preserve the public's trust through compassionate and responsible provision of services.

VISION STATEMENT:



Employment, independence, and equality for all Californians with disabilities.
MISSION STATEMENT:



DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.

People with disabilities are encouraged to apply.

Please visit our website to learn more about DOR and our mission.


Department Website: http://www.dor.ca.gov


Special Requirements


If mailing in an application, include

J

C#493651

on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the "Questions" tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job.


It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.



A resume is required and must be included.



Applicants must submit a Statement of Qualifications (SOQ) with their application in order to be considered. The SOQ is a discussion of the applicant's experience which qualifies him/her for this position. The SOQ must specifically address the questions listed below, be numbered in the same order, and be no more than two pages in 12-point font.

Statement of Qualifications (SOQ):

1. Describe your relevant work experience that makes you the best candidate for this position.

2. Describe a time when you had to handle a complex or sensitive communication issue, either in writing or verbally, involving staff, clients, or the public. What was the situation, what actions did you take, and what was the outcome?

Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 10/10/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



Department of Rehabilitation
N/A
Attn: Human Resources-JC#493651-PAS#250385-Unit 350
721 Capitol Mall
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



Department of Rehabilitation
N/A
Human Resources-JC#493651-PAS#250385-Unit 350
721 Capitol Mall
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please refer to the "

Special Requirements

" area of this advertisement for the Statement of Qualifications (SOQ) instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to work with a wide range of diverse individuals internally and externally in representing the Dept. of Rehabilitation. Knowledge, ability and desire to regularly work in partnership with persons with disabilities. Ability to develop reports using AWARE, EXCEL, and other software programs to assist staff to manage performance. Familiarity and working knowledge of Microsoft applications including Outlook, Word, Excel, and Microsoft Teams Coordination experience and familiarity with local businesses and community services available for persons with disabilities. Ability to relate to a diverse set of situations and individuals. Ability to interact in a team environment with consumers and coworkers in a professional manner, and with integrity and respect. Demonstrated ability to effectively organize work and multiple projects with competing deadlines to complete assignments in a timely manner. Demonstrated knowledge and personal commitment to the Department's mission, goals, programs, and policies. Ability to communicate effectively, orally and in writing.

Benefits


There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:Pension through CALPERS Medical Benefits, including, health,dental, and vision insurance Medical benefits into retirement Deferred Compensation options: 401k and 457b Leave benefit options (Vacation/Sick or Annual Leave) Paid Holidays School Loan forgiveness under the federal Public Service Loan Forgiveness Program


For the latest information on the attractive benefits offered by the state of California, explore the?Health Benefits Summary provided by CalHR.

Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information


The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

http://www.dor.ca.gov

Hiring Unit Contact:

Mahogany Harris

(619) 767-2133

mahogany.harris@dor.ca.gov


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Office of Civil Rights

(916) 558-5850

Civil.Rights@dor.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Examination Information


To obtain list eligibility for the Office Technician (General) position(s), you must first take the online exam.

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2010

Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.