Job Description

• Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
• Schedules patients for appointments and gives instructions regarding appt preparation
• Provides assistance to the patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and transfer calls to the appropriate party
• Completes initial registration information of new patients following established policies and procedures
• Updates any changes of patient\xe2\x80\x99s information in the computer database and scans updated paperwork into Electronic Health Record under correct tabs; including documenting phone notes when appropriate.
• Identify patients\xe2\x80\x99 and other customers\xe2\x80\x99 needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Navigate through patients\xe2\x80\x99 charts in the EHR to locate appropriate information
• Verifies pharmacy information and other clinical information related to a patient\xe2\x80\x99s visit.
• Processes patient payments over the phone.
• Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
• Monitors automatic recall reminder system
• Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
• Other duties as assigned by supervisor

Job Types: Full-time, Part-time Pay: $15.65 - $17.25 per hour Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Riverton, UT 84065: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

• Health insurance