Must possess clerical, computer processing, and data entry skills. Must be able to learn and effectively use/navigate computer scheduling software (Mediroutes) Answer phones and accurately input data into dispatch software in a timely manner. Must be familiar with data entry processes to correctly enter all member demographic and trip information. Enter and schedule assigned trips, assist with record keeping along with various other assigned duties. Document, report and record information by entering, transcribing, communicating, storing and maintaining information in verbal, written and/or electronic form. Build and maintain positive working relationship with co-workers, employees located at other facilities and the public, using principles of good customer service & good judgement. Posses courteous and professional communication skills with drivers, members, brokers, and facilities Monitor and analyze information and situations quickly to choose the best solutions and solve problems Apply critical thinking skills towards problem solving and conflict resolution Properly assist drivers who have difficulties with their assigned route Utilize scheduling software and trip manifest to direct and maintain effective and efficient routes for drivers. Be able to communicate between software, members, drivers, brokers, and facilities in cases where there are no shows, cancellations, incorrect information on the manifest or any issue that may arise. Be proactive in detecting and correcting errors Must be familiar with prioritization, and dispatch to completion for all incoming calls to the company.
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