Job Description

GENERAL DESCRIPTION




The Night Auditor is responsible for performing daily closing tasks and audit; identifying and correcting discrepancies, posting charges, running and distributing daily reports. Night Auditor is also responsible for front desk operation during the overnight shift, 11pm-7am. Part-time is two to three days per week.






EDUCATION/EXPERIENCE

• High school or equivalent education preferred
• One to three years related experience and/or training
• Or equivalent combination of education and experience

• Complete Night Audit in an accurate and timely manner
• Complete close day procedures and prepare reports for multiple venues and departments, including Food & Beverage
• Follow procedures to maintain balance of all house accounts, including running preliminary reconciliations
• Transmit credit card batches
• Complete daily night audit checklist
• Prepare and distribute Flash and other reports to necessary management
• Act as front desk agent during overnight shift, including:
  • Check in/out processes
  • Answer phones
  • Make reservations
  • Handle guest requests and answer any questions
  
  

• Provide guest with information regarding hotel facilities and local attractions.
• Ensures common area/lobby is clean.
• Respond to guest complaints and requests at a high customer service level.
• All other duties as assigned.

• Must be able to stand and exert well-paced ability for up to 8 hours in length
• Must be able to reach other departments of the hotel in a timely manner
• Must be able to work in limited space must be able to lift up to 15 lbs occasionally
• Requires grasping, writing, standing, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Ability to spend extended lengths of time viewing a computer screen
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Requires manual dexterity to use and operate all necessary equipment
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, fax machines, photocopiers, dolly and other office equipment as needed.

• Must be able to speak, read, write and understand English
• Must be able to read and write to facilitate the communication process
• Requires good communication skills, both verbal and written
• Must possess basic computational ability
• Must possess basic computer skills (Windows and Microsoft Office)
• Can identify and resolve problems in a timely manner
• Able to deal with frequent change, delays, or unexpected events.
• General knowledge of the city where hotel is located and its attractions
• Extensive knowledge of the hotel, its services and facilities.
• Able to problem solve and maintain composure and objectivity under pressure
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Work as part of a team, but primarily work independently