Job Description

Embark on an exciting journey in the hospitality industry at Tru Madison West, now hiring a Night Auditor!

**$1,000 SIGN ON BONUS!!**

** Starting wage for this position is $16.00-$18.00 per hour but final wage will be based on experience**

We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours \xe2\x86\x92 Earn money for community service!

- Flexible schedules

Team Member Travel Perks:

- Worldwide Marriott and/or Hilton hotel stays starting at $49/night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Professional Development:

- Dedicated training and development with opportunities for growth

- 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!

- Educational and professional certification assistance

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program \xe2\x86\x92 Earn money for helping other team members and guests!

- Everyone Sells \xe2\x86\x92 Earn money for bringing in business to our properties!

- Referral program for team members

How do I make an impact on my team?

Our friendly and attentive Night Auditor is committed to going the extra mile to deliver high-quality service to our overnight guests while performing nightly balancing duties, daily paperwork and shift reports related to the property\'s business transactions.

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property\'s financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests\xe2\x80\x99 needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out property guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures
• Process departmental reports

What does success look like in this role?

• Ability to work overnight from 11:00 p.m. until 7:00 a. m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Ability to be patient and creatively problem solve

Who is NCG Hospitality?

NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we\'ll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.

Tru by Hilton