QUARTERLY BONUS! 90-DAY RAISE! $1,500 REFERRAL BONUS!

BASIC FUNCTION & JOB DUTIES:
Performs all front desk-related functions including but not limited to checking guests in/out, promoting sales-related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day\xe2\x80\x99s receipts to verify and balance entries, runs reports and verifying accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team members on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL, AND ABILITY:

• Requires ability to take written and verbal direction and speak English clearly and read English.
• Requires the ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Requires the ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Requires thorough knowledge of Drury Hotels\xe2\x80\x99 policies and procedures, for guest services.
• Requires ability to handle money, make a change, and utilize office machines in normal day-to-day activities.
• Maintains the front desk lobby area in a clean and organized manner.
• Complies with the hotel\xe2\x80\x99s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests, and the hotel.
• Must be willing to and have the ability to work alone as scheduled.
• At some locations, maybe the only team member on the property during the work shift.

MENTAL AND PHYSICAL REQUIREMENTS:
EDUCATION: Requires knowledge, skill, and mental development equivalent to completion of 4 years of high school.
EXPERIENCE: Experience in working with the public in a service or hospitality industry or in related activities is preferred. Prefer previous customer service experience.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during the entire working period of up to 8 hours; requires the ability to lift 10 - 15 pounds.

WORKING RELATIONSHIPS:

• Reports to the General Manager, Assistant General Manager or Front Office Manager.
• Maintains and promotes a positive and cooperative work relationship with all hotel departments.

About Drury Hotels Company, LLC:

As a family-owned and operated hotel system, we have maintained a consistent vision, mission and set of values over our 45-plus years in business. Our Vision Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people\xe2\x80\x99s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Mission Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: \xe2\x80\xa2 Quality that consistently exceeds guest expectations \xe2\x80\xa2 Service that makes our guests feel welcome and at home \xe2\x80\xa2 Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business \xe2\x80\xa2 Profitability, which is the result of our mission and allows us to grow