Night Auditor
Charleston, SC 29401, United States
Job Description
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JOB SUMMARY Provides professional, attentive and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests\' expectations. This position works the overnight shift. Full Time or Part Time shifts are available. JOB DUTIES
- Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
- Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
- Books reservations for guests that call or approach the front desk.
- Accepts payments. Processes cash and credit card transactions according to established policies and procedures.
- Maintains a house bank. Prepares accurate report of receipts and makes daily deposit.
- Checks guests out of the hotel at the completion of their stay.
- Responds to guests\' requests promptly. Promotes hotel\'s services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
- Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues.
- High school diploma or equivalent
- Previous customer service experience
- Excellent verbal communication skills
- Strong customer service focus
- Detail oriented
- Strong organizational and time management skills
- Basic computer and math skills
- Ability to work a flexible schedule, including overnight hours, weekends, and holidays
- Ability to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions
- Ability to push, pull, carry, lift or otherwise move up to 10 lbs.
- 401k after 90 days, fully vested, company match to 3%
- Medical (4 plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Awesome Paid Time Off policy
- Northwood Hospitality Discounts
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Overnight shift
- Charleston, SC 29401: Reliably commute or planning to relocate before starting work (Required)
- Hotel experience: 1 year (Preferred)
- Health insurance
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Job Detail
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Job IdJD4264659
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCharleston, SC 29401, United States
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EducationNot mentioned