Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\'s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.

The Role

Responsible for designing a circuit path across the company network with an enhanced knowledge and understanding of the network architecture and routing configurations. Within the design responsibilities, accountable for producing an accurate design layout record that applies a proficient understanding of the products and their specifications offered by the company and the scope of work requested on a customer order meets the product criteria, as well as having in-house parts/equipment available for consumption and delivery to the end user. Responsible for writing and solving for process and procedural gaps, and bringing closure to problematic orders.

The Main Responsibilities

• Designs and provisions customer, network, dark fiber, and collocation circuits including on-net and off-net basic routing network configurations. Creates layout records and maintains data integrity of inventory record consumption.
• Initiates capacity requests and tracks for completion based on deployment commit date.
• Manages individual daily workload in alignment with revenue and customer commitments across multiple orders, systems and processes.
• Validates orders for information accuracy based on internal company product ordering specifications.
• Assists in process documentation and provides training and guidance to new hires regarding processes, equipment, network architecture, and facilitates issue resolution.
• Owns and resolves all issues and related problematic activities against assigned orders.

What We Look For in a Candidate

• Associate s Degree in a technical field/capacity preferred.
• Requires a highly motivated and solutions driven individual that desires to expand their knowledge, as well as exhibits creativity and originality.
• Proficient knowledge of ring configurations and network routing.
• Proficient knowledge of basic metro gear/equipment - Lucent/Fujitsu/Cienna/Alcatel/Cisco.
• Experience/knowledge on equipment retrievals required.
• Adapts and thrives in a fast-paced, multi-faceted environment.
• Manages/facilitates issues to resolution.
• Demonstrated effectiveness to escalations/urgent-related matters.
• Proficient knowledge of bandwidths from DS1 to OC192 and including ethernet VT1/STS configurations.
• Intermediate knowledge of Microsoft applications (Word, Excel, Outlook).
• Reliable/Ability to work overtime as necessary.
• Strong written and verbal communication skills.
• Attention to detail and accuracy.
• Proven display of being energetic, positive, and having a customer-focused attitude.
• Team oriented - able to work well with others in a professional environment.
• Advanced problem solving skills - ability to facilitate issue resolution.
• Experience in writing process documentation and implementation preferred.

What to Expect Next

Requisition #: 325806

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what\'s included in these checks can be found in the Post Offer section of our FAQ page . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range Salary Min : 43830

Salary Max : 97560

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We\'re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range Salary Min : 43830

Salary Max : 97560

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job\'s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Lumen Technologies