Job Description

SUMMARY: Under general supervision, plans, administers, installs, configures, maintains, and supports the computer network infrastructure and applications for Teton County or a major County department; oversees Information Technology (IT) network and server systems, technical support, daily operations, maintenance, and troubleshooting; works to assure network resources are available, reliable, and efficient. Research technology template solutions.

PRIMARY DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Plan, administers, oversees, maintains, and upgrades network systems, hardware, peripherals, and applications for Teton County or a major County department to meet short and long term objectives; provides technical support, and resolves network and customer problems within scope of authority and training; duties may vary according to job assignment.
• Oversees network connectivity, security, user access, file servers, peripheral equipment and County applications; monitors and maintains network and server infrastructure, performs network system maintenance and updates; assures network connectivity is available, reliable, and efficient.
• Monitors network functionality and utilization; researches security and access problems and develops solutions; detects and corrects errors; monitors and verifies data backups; identifies technical problems which need to be addressed by improved procedures and work standards; researches new technology.
• Monitors network environment, access, security, functionality, and utilization; resolves traffic, security, and access problems; detects and corrects software and operational errors; monitors system performance and fine-tunes system to maintain system stability, data integrity, and maximum uptime.
• Identifies problems, and diagnoses and troubleshoots operational issues in the network infrastructure; monitors and enforces security protocols; consolidates, configures, and optimizes network system and servers.
• Maintains equipment, computers, and software; troubleshoots malfunctions and corrects them according to standard procedures; inspects and repairs work stations, and develops hardware replacement schedules.
• Documents work completed through all stages of the development life cycle; maintains work log of service requests, equipment malfunctions, errors and failures, and technical configurations; identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies.
• Maintains project files, documents, and records; assists with preparing and monitoring budgets; prepares reports on program activities and performance.

• Research technologies projects and implements solutions, as requested.
• Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

Position Requirements

MINIMUM QUALIFICATIONS:

Education and Experience:

• Associate\xe2\x80\x99s Degree in Computer Science, or related field; AND four years\xe2\x80\x99 computer system administration experience; OR equivalent combination of education, training, and experience.

Required Licenses and Certifications:

• Must possess a valid Wyoming/Idaho Driver\xe2\x80\x99s License and maintain an acceptable driving record.
• Must obtain Cisco (CCNA) within one year of hire date.
• Additional technical skills training and professional IT certifications may be required for some incumbents.

Required Knowledge of:

• County policies and procedures including security protocols.
• Principles and practices of network administration, access and security standards, troubleshooting techniques, and internet technical knowledgebase services.
• Protocols and standards for data communication, network architecture, system configuration, and interfaces.
• Software applications and operating systems used at Teton County.
• Principles and practices of IT project planning, technology management, system development, and systems integration in a government environment.
• Administration and maintenance principles of network operating domains, and relational databases.
• Maintenance and repair standards for servers, routers, firewall, filters, remote site connections, and remote access technologies.
• Safety rules and regulations, occupational hazards, and safety precautions in IT work sites.

Required Skills in:

• Analyzing network system problems, evaluating alternatives, and recommending methods, procedures, and techniques for resolution of technical issues.
• Working independently in a technical environment with interlinked and changing priorities.
• Analyzing equipment and system malfunctions, and developing effective solutions.
• Solving technical problems involving integrated operating systems and hardware platforms.
• Researching and implantation of technology projects.
• Using programming and data defining languages specific to the network environment.
• Using initiative and independent judgment within established procedural guidelines.
• Assessing and prioritizing multiple tasks, projects and demands.
• Establishing and maintaining effective working relationships with other staff.
• Communicating effectively verbally and in writing.

Physical Demands/Work Environment:

• Work is performed in a standard office and around County facilities; full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires.

Full-Time/Part-Time Full-Time
Shift Days
Hiring Range $38.60 - $44.39 Per Hour
Application Deadline Until Filled
For more info - Follow link to brochure
Close Date

This position is currently accepting applications.

Teton County