Job Description

Summary

We are growing fast and looking for an experienced NCR ALOHA Senior Software Support Technician to support our clients! The NCR ALOHA Senior Software Support Technician provides remote installation, repair and support services for Point-of-Sale (POS) systems, networks, and other services and solutions supported by Solugenix. Successfully manages identification and resolution of customer issues. Supports system implementation and engages customer and team members in completing projects on-time and on-budget. Actively participates as a key part of a growing team that is obsessed with quality, and customer service.

Required: 2-year of technical troubleshooting experience exclusive to NCR/Aloha POS system, any applications without this minimum level of experience will be dismissed. Preferred 3 years of experience.

Hourly rate: $20-23/HR DOE

Benefits: 401K, PTO, Sick leave, Medical, Dental, and Vision.

100% Remote position.

Remote applicable in the following states: Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Minnesota, Montana, New York, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, or Wisconsin.

Essential Duties and Responsibilities

The essential duties and responsibilities can include the following. However, other duties may be assigned.

• Remotely identify and resolve technical and operations issues for restaurants.
• Support the installation, configuration, testing and training for complete POS systems, and peripheral devices.
• Utilize company CRM system and input accurate and complete activity logs on a daily basis.
• Provide outstanding level of customer support.
• Be part of a high performing team that consistently achieves benchmarks and commonly exceeds them.
• Utilize technical knowledge to do root cause analysis on persistent system issues to permanently solve issues instead of temporary solutions.

Qualifications

• 2+ years\xe2\x80\x99 experience exclusively troubleshooting NCR Aloha systems

• 3 years preferred experienced.
• Thrive in a busy environment.
• Comfortable with network and high-level architecture.
• Associates degree in IT, certification from a technical trade school or equivalent education and/or experience.
• Team player able to effectively communicate with managers, co-workers and customers.
• Strong verbal and written communication skills.
• Type 35+ WPM
• MUST be fluent in English with exceptional written and verbal communication skills
• Wired Internet connection (cable/broadband)- WIFI is not permitted or supported on the provided work equipment.

• Internet Service Speed Minimum: 20 mbps download / 5 mbps upload
• Distraction free work environment. Whether it\xe2\x80\x99s your bedroom with a desk set up or a designated office within your home, you should be able to close a door to outside distractions and noise.

Things You Will Love:

• Scheduling based on your availability, must be consistent for business needs.
• Peer/management above and beyond, birthday, and work anniversary rewards using Bonusly!
• We provide all equipment (PC/Monitors/Headset/Mouse+Keyboard).

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