Job Description

Position Summary

The mortgage loan processor reviews and manages mortgage loan applications, ensuring all necessary documentation is gathered, verified, and organized for underwriting and closing. They act as a liaison between borrowers, lenders, and other relevant parties, maintaining clear communication and accurate records throughout the process.

Essential Duties and Responsibilities

Review and Verify Loan Applications: Carefully examine mortgage loan applications and supporting documents for accuracy and completeness. Gather and Organize Documentation: Collect and organize essential documents such as credit reports, income statements, tax returns, bank statements, appraisals, and title reports. Communicate with Stakeholders: Maintain regular contact and provide updates to borrowers, loan officers, real estate agents, underwriters, and other relevant parties. Verify Borrower Information: Verify employment history, income, and credit history of borrowers. Order Third-Party Documentation: Initiate requests for appraisals, title reports, and other necessary third-party documentation. Prepare Loan Files for Underwriting: Assemble complete and accurate loan files for review by the underwriter. Assist in Clearing Underwriting Conditions: Work with underwriters and borrowers to resolve any outstanding conditions or issues identified during the underwriting process. Ensure Compliance: Adhere to all federal, state, and company policies, regulations, and lending guidelines. Performs other related duties as assigned.

Knowledge/Skills/Abilities

Strong attention to detail: Essential for accuracy in reviewing documentation and ensuring compliance. Excellent communication skills: Must be able to communicate effectively with various parties involved in the loan process. Time management and organizational skills: Ability to manage multiple loan files and meet deadlines. Knowledge of mortgage lending and regulations: Understanding of loan types, lending guidelines, and relevant laws. Computer proficiency: Familiarity with loan processing software and Microsoft Office Suite. Problem-solving and analytical skills: Ability to identify and resolve issues that arise during the loan process. Customer service skills: Ability to provide excellent customer service and build relationships with borrowers.

Competencies

Accountability: Accepts individual responsibility for personal work performed; Has basic awareness of performance expectations associated with serving customers and utilizing resources; Performs duties and position with limited guidance. Collaboration: Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions. Customer Service: Exchanges information appropriately with customers and co-workers; Resolves simple problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person; Asks for guidance in difficult situations. Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity. Organizational Awareness: Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization's policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions. Self-Management: Sets goals and deadlines together with supervisor; Prioritizes routine work to meet goals and deadlines; Takes on new or additional responsibility for familiar work assignments.

Education and Experience

Education: High school diploma or GED required. * Experience: 1-3 years' experience in mortgage loan processing or a related field.