Job Description

About the job

About Us

We are a Mortgage Broker Office looking to add to our team.

We are located in Pleasant Grove, Utah. This is a hybrid position.

We pride ourselves on our excellent customer service and amazing company culture. Our team is dedicated, approachable, and passionate about making the mortgage process as smooth and stress-free as possible for every client.

Duties and Responsibilities

The Loan Coordinator plays a key support role to both Loan Officers and Loan Processors, ensuring a smooth loan process from application through funding. This position requires flexibility to shift focus depending on loan volume, supporting origination efforts during slower times and assisting with file processing during busier periods.

Loan Officer Support

Follow up with prospects and leads to assist with application completion and document collection. Help borrowers complete milestones in the loan application process. Maintain communication with clients to ensure all required information is collected and accurately entered into the system. Manage follow up tasks related to new loan setup, allowing Loan Officers to focus on originating new business.

Loan Processor Support

Order and track all third-party services, including title, appraisal, payoff statements, and pest inspections. Follow up with vendors to ensure timely delivery of ordered items. Maintain detailed loan file notes and ensure all order-outs and documents are properly uploaded. Support Processors by handling pre-processing tasks, allowing them to focus on clearing conditions and closing loans efficiently.

Flex Role Responsibilities

During

high loan volume

, focus primarily on supporting Loan Processors to move loans efficiently through funding. During

low loan volume

, shift focus to assisting Loan Officers with lead follow-up, prospect outreach, and new loan setup.

General Expectations

Exhibit motivation, organization, and adaptability in a fast-paced environment. Communicate professionally and effectively with borrowers, team members, and vendors. Demonstrate a willingness to learn and grow within the mortgage industry, developing a broad understanding of both origination and processing functions.

Qualifications

Encompass experience preferred. Self-starter with strong time management and problem-solving skills. Independent, organized, and detail-oriented. Able to manage multiple deadlines and priorities effectively. Eager to learn with a growth-oriented mindset. Strong customer service and communication skills. Honest, responsible, and able to use sound judgment. Proficient with MS Word, Excel, Outlook, and Teams. Ability to learn and operate loan origination systems quickly.

Pay

$18-$20 per hour plus bonus, DOE.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Work Location: Hybrid remote in Pleasant Grove, UT 84062