Job Description

Date: Apr 22, 2023



Location: Palm Bay, FL, US



Requisition ID: 1980



Description: Successful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment. Start date: 5/1/23 Pay: $15/hr. Location: Remote Hours: 9am-9pm Monday-Thursday 8am-5pm Friday DETAILS:

• Field incoming calls in a timely manner throughout shift
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer queries
• Handle customer complaints respectfully and professionally
• Redirect customers to appropriate departments and teams when appropriate
• Follow up with callers on complaint/question status, ensure resolution
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction
• Follow all communication procedures, policies, and guidelines during every customer interaction
• Perform duties and responsibilities with our customers\' satisfaction as your number one priority

• High school diploma or equivalent (GED) required
• One year minimum call center experience required

• Helpful, friendly customer service experience is required
• Able to talk on the phone and navigate a computer at the same time
• Able to read notes within the computer system to answer questions
• Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly
• Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller)