ATTENTION ALASKA RESIDENTS ONLY!

The Department of Transportation and Public Facilities (DOT&PF) Information Systems and Services is looking for a Microcomputer/Network Technician 2 to help us Keep Alaska Moving!
Our organization, mission, and culture:
The Department of Transportation and Public Facilities\xe2\x80\x99 mission is to Keep Alaska Moving through service and infrastructure. The Information Systems and Services section supports the Department\xe2\x80\x99s mission by developing and maintaining information systems. In this role, you will serve as a valuable point of contact for AMHS employees to help assist users with hardware/software trouble shooting and support.

The working environment you can expect:
Part-time telework may be an option for this position.

Position will have a rotational on-call requirement and will be provided a state-paid cell phone.

Position will require periodic travel to marine vessels and shoreside terminals to provide equipment installation or service troubleshooting assistance in collaboration with OIT and third-party vendors.

The benefits of joining our team:
Our division encourages career advancement for our IT personnel! As part of this team, you will have a great opportunity to develop strong customer service skills, through effective communication and diplomatic approaches and routinely engage customers to identify cause of technical issues to ensure service delivery fulfillment. You will have a paid opportunity to attend training sessions as appropriate to ensure continued competency with evolving and modern technologies.

What you will be doing:
DOT&PF is recruiting for a full-time, long-term, nonpermanent position. This position will accrue personal leave, enjoy 11 paid holidays a year, as well as have the option of health insurance and other benefits.

Incumbent will provide technology support services primarily for the AK Marine Highway System (AMHS) within the Department of Transportation & Public Facilities (DOT&PF).

This position works independently or under general guidance from a Lead Tech or Specialist to troubleshoot, analyze, track and resolve hardware and software problems. This includes Windows Desktop Platforms, Microsoft Active Directory, Microsoft Office 365, Microsoft Teams, VoIP Phones, Desktop computers, Laptops & Tablets, Printers/MFP\xe2\x80\x99s, Cabling, Imaging, Configuring & Deploying Workstations, Mobile Devices and other technologies.

You will work closely with others to develop an understanding of the techniques and procedures for troubleshooting desktop computers, networks, printers and peripheral devices; become familiar with DOT&PF and OIT unique technical support and service delivery expectations across both OIT and DOT&PF technology Service Catalog; become proficient in the use of diagnostic tools and procedures; and utilize remote access tools as appropriate to remotely diagnose and resolve issues.

Because you will occasionally be working on an Alaska state ferry, you must be eligible to obtain a Transportation Worker Identification Credential (TWIC) which will require passing a background check.

Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:

• Customer Service: skills, ability, and commitment to communicate with non-technical and technical staff in a professional and courteous manner; prepare simple instructions for end-users to follow.
• Detail oriented: able to recognize minor details.
• Experience using computers, software applications, and automated systems to accomplish work. (i.e., desktop tools, MS Office Suite, spreadsheets, helpdesk ticketing, Adobe, email, browsers, manage user accounts, remote tools, and imaging software.)
• Experience providing technical support, such as troubleshooting and resolving computer hardware and software related problems, for an IT help desk.
• Working knowledge of networked printers.

Minimum Qualifications
One year of experience in which the primary focus was on network installations, maintenance and trouble-shooting services for microcomputers, their peripherals and/or non-complex computer networks.
OR
An Associate\'s degree from an accredited college in computer science, computer networking, electrical engineering, information systems, data communication, or a closely related field.
OR
Professional, undergraduate, and/or military certification that includes training in computer troubleshooting, networking, network security, interconnected devices, and server installation and configuration.
Additional Required Information

** NOTE: PLEASE READ THE FOLLOWING CAREFULLY **
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.

APPLICATION
This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC)
Please be aware - this position requires the applicant (at their expense) to obtain a Transportation Worker Identification Credential (TWIC) in compliance with federal regulations pertaining to certain maritime port facilities. All terminal employees are required to obtain a TWIC in order to work in certain restricted areas of the terminals.

Information about the TWIC can be found on the TWIC information web site link, https://www.dco.uscg.mil/nmc/twic/#, or call the TWIC help desk at 1-866-347-8942.

If you are selected for the position, you will be required to immediately enroll/apply for the required TWIC card. The applicant selected for the position must have their TWIC card in hand in order to be unescorted within a restricted or secure area of the terminal facility.

WORK EXPERIENCE
Applications and resumes will be reviewed to determine if the minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EDUCATION
If post-secondary education is required or is used as a substitution to meet the minimum qualifications, it is required to complete the Education section of your Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Units Completed field. Copies of transcripts will be required at time of interview but may also be attached to the application.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

RECRUITMENT NOTICE
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
Contact Information
Vince Yelmene
Department Technology Officer -DOT&PF
Office of Information Technology | State of Alaska
vince.yelmene@alaska.gov




Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman\'s Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers\' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See http://doa.alaska.gov/drb/retirement/index.html for additional information
Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information