Job Description

JOB

Classification Study NoticeThis position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.This position is open to Alaska Residents only.Please check our residency definition to determine if you qualify.This position is being recruited for in Anchorage. Pay will be determined based on level of selected individual.Microcomputer/Network Technician 1 (Range 14) salary: $26.66Microcomputer/Network Technician 2 (Range 16) salary: $30.62What you will be doing: This position is responsible for providing technical support services to State of Alaska employees at the Department of Environmental Conservation in Anchorage. The incumbent troubleshoots and resolves hardware, software and basic network IT issues, tracking resolutions in a ticketing system. The position plans, implements, maintains, and decommissions user workstations using enterprise management and deployment software.Our organization, mission, and culture: The mission of the Department of Environmental Conservation (DEC) is to conserve, improve and protect Alaska's natural resources and environment to enhance the health, safety, economic and social well-being of Alaskans. We at DAS IT Support work closely with several divisions at DEC to help achieve our mission.The DAS IT Support section works as a team with OIT Telecom, Data Center, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure. The DAS IT Support team is vital to the Department of Environmental Conservation in the following ways: First line of triage and troubleshooting technical issues for departmental employees and contracted partners.Testing of new hardware, software, and system solutions to work in conjunction with a large variety of supported software applications.Assisting with overall hardware cost savings by performing a department-wide hardware refresh projects.Developing and maintaining images along with custom software configured and packaged for specific divisions according to the work they perform.Maintaining and troubleshooting file systems, workstations, and other web services utilized by the Department.The benefits of joining our team: We are a dynamic, diverse, high performing team with camaraderie across worksites. You will have the opportunity to use your technical expertise to serve teams of skilled people who are dedicated to helping Alaskans in many diverse fields. There are opportunities to learn the dynamics of IT as well as how other business units rely on and utilize IT to meet goals. A variety of training opportunities within the team as well as outside training are provided.The working environment you can expect: Located in downtown Anchorage, this position will provide in office technical support to clients in the DEC Anchorage office. This is a fast-paced ever-changing environment. The State offers a solid benefit package that includes retirement and health insurance options and a competitive salary. Scenic walks, grocery stores, and restaurants are all within walking distance of the office. Ample parking is available at no cost to the employee.We are looking for a candidate that has experience in the following areas: Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.Special Notice: An FBI Background check- level 1 will be required



EXAMPLE OF DUTIES

Competency Based Minimum Qualifications InstructionsThis job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.Competency DescriptionThe competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.Microcomputer/Network Technician 1 (Range 14): Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.Equivalent to those typically gained by: Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.Microcomputer/Network Technician 2 (Range 16): Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.Equivalent to those typically gained by: Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.



SUPPLEMENTAL INFORMATION

For specific information about the position please contact the hiring manager: Avery GrossardtMicrocomputer/Network Specialist 2907-465-5236Avery.grossardt@alaska.gov