Job Description

Seeking representatives to join our growing team, onsite in Sioux Falls! Team members will be making outbound calls and receiving inbound calls from business-to-business merchants (generally small business owners or their staff) about acccount questions or to resolve accounts that are past due. The majority of the job will be to conduct outreach to collect on payments from customers. Working within a team responsible for the investigation, negotiation, collection and cure of delinquent merchant accounts. The position is a great mix of customer service, collections, and creative problem solving.

Description:

Typical call topics:

Resolving outstanding and past due account balances from loans

Setting up or troubleshooting access to online portals

general account inquiries

Essential Functions:

Review, understand, and apply the terms of the company\'s agreements with merchants in the investigation, identification, documentation and resolution of issues related to compliance with company\'s agreements.

Analyze complex financial information.

Skip Trace and utilize various internet search tools.

Communicate with merchants to determine reasons for ceased payment or payment volumes that are inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with company.

Locate and notify customers of breached accounts, by mail, email, text, and telephone, in order to solicit payment or cure breach.

Where warranted, arrange for and approve payment or establish payment schedules based on customer\'s financial situations and within guidelines of policies and procedures established by the collections department.

Solicit alternative form of payment on delinquent accounts by wire, over-night certified funds, personal or business credit cards.

Document merchant account with accurate description of conversations with merchant, their representatives, or other related person that references merchant account.

Scan or save documents created internally or received from merchant, their agents or other related person to the merchant account.

Additional Skills & Qualifications:

2+ years of experience in a customer service role (can be in an office, retail, hospitality or restaurant) These people need to have strong people skills and the expeirence of having difficult and problem-solving conversations with customers

HS Diploma

1+ year of utlizing computers in a professional environment

Adaptability to change in a fast paced environment.

Previous experience with researching and problem solving in a professional environment

Prior finanical experience

Prior professional phone experience

Prior business to business (B2B) collections experience in commercial lending.

Professional and articulate phone demeanor with ability to remain calm and diplomatic in high-pressure situations.

Excellent written communication skills.

Ability to research merchant accounts and analyze repayment streams; and resolve account disputes in an efficient and professional manner with the goal of maximizing customer retention

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We\'ll never contact you via Gmail, Telegram, or WhatsApp and we\'ll never solicit money from you.

At Aston Carter, we\'re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients\' capabilities by seeking solvers and delivering solutions to address today\'s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter