Member/customer Service Associate
Norman, OK 73069, United States
Job Description
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Oklahoma Electric Cooperative (OEC) is a nonprofit electric cooperative and is owned by those we serve, our members. We work for our members, not for distant investors. That means any revenue we make in excess of the cost to do business is returned to our members, similar to profits made by investor-owned utilities being distributed among their shareholders. OEC strives to be our members trusted, preferred energy provider and impactful community partner. We believe one avenue to accomplish this is by hiring individuals who will partner with us in providing outstanding service to our members. OEC values our employees and provide competitive pay and excellent benefits, including medical, dental, and vision insurance, as well as retirement saving options. OEC is currently accepting resumes for the open position of Member Service Associate in our Member/Customer Service department. This is full-time, in-office position located in Norman, OK. Member Service Associates are empowered to make decisions while handling a heavy volume of in-bound calls, providing electric and fiber members and visitors with a positive experience through in-office and multi-media interaction (email, mail, chat). The Member Service Associate works with a wide variety of computer applications:
- Customer Information System
- Outage Management System
- Meter Data Management
- Prepaid Account Management
- Cash Register
- Creating service orders
- Answering billing inquires
- Trouble-shooting high bill calls
- Educating membership about energy efficiency and consumption
- Providing information related to OEC Fiber products and services, including coordinating installations
- Making deferred payment arrangements
- Processing payments
- Preparation of incoming/ outgoing mail
- Digitizing and indexing of important documents
- High school diploma or equivalent
- Basic computer and Microsoft Office suite knowledge
- Customer service and cash handling experience
- Excellent verbal and written communication skills
- Punctual, can work with minimal direction to accomplish assigned tasks in a timely manner, remain calm in fast paced, demanding environment, and able to work in a team environment
- Bilingual speaking, reading, and writing skills (English and Spanish) are a plus
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Job Detail
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Job IdJD4264640
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNorman, OK 73069, United States
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EducationNot mentioned