Join our movement to revolutionize the future of FinTech.
At the intersection of FinTech and the future, you\xe2\x80\x99ll find National Merchants Association. Accelerate your career growth and your earnings potential with the industry leader in electronic payments.
This is a rare opportunity to join a 20-year strong company that moves at the speed of sound with an innovative culture and work environment that resonates with those who dare to dream big and are willing to put in the work to achieve their goals.
We\xe2\x80\x99re looking for talented people who are as excited as we are to help build the platform that powers the future of FinTech. We\xe2\x80\x99ll also provide you with every imaginable tool and resource to ensure your long-term growth and success.
While other companies are afraid of the future, National Merchant Association runs towards it. If you have what it takes, we\xe2\x80\x99d love to hear from you!
Summary/Objective
The Member Support Representative builds and maintains professional relationships with current and potential agents and merchants. In addition to providing superior support and customer service the MSR looks for opportunities to grow the business through leveraging these relationships and the unique solutions our company provides. A customer-oriented focus is necessary in order to preserve long-term customer satisfaction.
EssentialFunctions

• Inbound and Outbound calling programs
• Respond to agent and merchant communications immediately
• Educate members regarding new products and services
• Build strong rapport by utilizing interpersonal skills, asking clarifying questions, and anticipating customer needs
• Communicate and collaborate with all levels of management across multiple departments
• Document all customer interaction in the appropriate databases
• Enhance customer loyalty and up-sell accordingly
• Resolve customer complaints and concerns by investigating problems; developing solutions and managing through to resolution
• Prepare and send welcome packages to new merchants and agents
• Perform Level 1 terminal technical support

Competencies

• Great verbal and written communication skills
• Excellent presentation skills
• Ability to execute strategies and get results while meeting critical deadlines
• Proven ability to show initiative and be a self-starter
• Proven ability to work in a goal-oriented environment

Required Education and Experience

• 1 year of customer service and relationship building
• 1 year sales experience
• 1 year of payment processing experience (preferred)
• Excellent communication skills
• Excellent business development skills (preferred)
• Proven ability to work in a goal-oriented environment
• Ability to adapt to various personalities
• Ability to work in a fast-paced environment
• Ability to seek knowledge independently and adapt quickly

PhysicalDemands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
WorkEnvironment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office is located in Summerlin, NV.
**Remote work not available for this position**
OtherDuties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
It is the policy of National Merchants Association to provide equal employment opportunities to all applicants without regard to race, color, creed, religion, sex, gender, gender identity and/or expression, national origin or citizenship, age, ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, military or veteran status or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation. In addition, National Merchants Association will provide reasonable accommodations for qualified individuals with disabilities to perform essential functions.