Job Description

Overview: Greater Nevada Credit Union is looking for a Video Member Service Representative with a passion for Helping More People Live Greater.
About The Position:
The Video Member Service Representative (VMSR) is responsible for performing service and sales functions through Interactive video Teller Machines (ITMs), telephone and electronic communication channels.
But, most importantly, did we mention how awesome it is to work here?! Check out this video of our recent 2022 annual all-employee meeting where all Greater Nevadans came together for a day of FUN, RECOGNITION, and INFORMATION. Did I mention FUN?! Check this out!
Oh, and did we mention we have some of the most fun and vibrant workspaces?! Check out this recent enhancement to our Reno Operations Center.
Who we\'re looking for:
Before we get into the specific details of this position\xe2\x80\x99s requirements and qualifications, let\'s focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.
At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.
To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members\' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It\'s what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 86,400 members and thousands upon thousands of people through our community and philanthropic work.
To live by those values, we make a deal with every single one of our team members\xe2\x80\x94the C.A.R.E. Deal. It\'s a win-win agreement that we shake hands-on at the beginning of our relationship together.
As a Greater Nevadan, that means we make four promises to you:

• Compensation and Benefits \xe2\x80\x93 We offer Greater Pay and Greater Benefits, including:
  • Competitive compensation
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
  • Health Savings Account contributions
  • Supplemental insurance and life insurance plans
  • Paid time off, including vacation and sick time, 11 annual paid holidays, eight hours of personal leave, and sabbatical leave after seven years of employment
  • Paid time to volunteer and make a contribution to the community
  • Employee product and service discounts
• Advancement \xe2\x80\x93 We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
• Recognition \xe2\x80\x93 We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan\'s successes.
• Environment - Nobody wants to come to work in a place that\'s dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.

Our C.A.R.E. deal goes both ways, so here\'s how we expect each team member to demonstrate they care:

• Competence \xe2\x80\x93 Greater Nevadans know how to do their job and do it well\xe2\x80\x94or they know how to access the resources they need to accomplish great things.
• Attitude \xe2\x80\x93 We don\'t expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
• Relationship building - We put a lot of emphasis on building build strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
• Effectiveness \xe2\x80\x93 We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You\'ll Be Doing

• Serve members in a professional, courteous and efficient manner through prompt handling of teller transactions via the ITM video conferencing system.
• Seek opportunities to provide members with additional products and services, in support of branch performance goals, via the ITM video conferencing system.
• Maintain knowledge of all Greater Nevada Credit Union products and services.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Location
Reno Operations Center (ROC)
9790 Gateway Drive
Reno, Nevada 89521
Compensation

• $35,500.00-$49,000.00 per year
• Competitive compensation and Greater Benefits are part of our deal

Preferred Qualifications
Skills

• Excellent communication skills
• Analytical and problem solving skills
• Previous customer/member service experience
• Previous experience selling or referring products or services
• Effective relationship building skills
• Strong multitasking skills with accuracy

Competencies

• Communicates Effectively
• Customer Focus
• Resourcefulness
• Demonstrates self-awareness
• Technological Savvy

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, mouse, multiple monitors, telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may be occasionally required to lift and/or move up to 20 pounds.

Our Commitment to Diversity, Inclusion, Equality and Opportunity
At Greater Nevada, we believe that diversity makes us greater. When our team reflects the communities we serve, we can truly fulfil on our promise of Helping More People Live Greater.
Greater Nevada is an equal opportunity employer. Employment at Greater Nevada is based solely on a person\'s merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.