Job Description

Patient Liaison - Front Office Medical Receptionist with Billing

Job Details

Location: Schertz, TX

Employment Type: Full-Time

FLSA Status: Non-Exempt

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Compensation: $15.00 - $18.00 per hour (based on experience)

About Mind Works

At Mind Works, our child-centered counseling practice helps children between the ages of 3 and 17 thrive at home, at school, and in play. We take pride in our integrated behavioral health care approach, involving pediatricians, psychologists, licensed counselors, clinical social workers, and psychometrists. Our team works collaboratively to deliver a comprehensive treatment plan that addresses a child's biological, psychological, and social needs

Role Overview

The Patient Liaison is a front office position combining administrative reception duties with medical billing responsibilities. The ideal candidate will manage patient communications, schedule appointments, coordinate billing and insurance claims, and ensure that our electronic records are current and compliant with legal standards

Key ResponsibilitiesPatient Experience & Office Coordination

Serve as the first point of contact for new and existing patients; greet patients in person and manage telephone and electronic communications

Schedule, confirm, and remind patients of appointments, ensuring smooth flow and timely notification to providers

Maintain updated patient charts and records within the electronic medical records (EMR) system, adhering to HIPAA guidelines

Prepare and manage office documentation, including patient intake forms, treatment authorizations, and correspondence with providers and patients

Billing, Claims & Insurance Administration

Review and verify insurance coverage, including processing governmental (e.g., Tricare) and commercial plans (e.g., PPO, HMO, EPO, HRA)

Record and update financial information, including patient charges and copay collections, while resolving billing inquiries

Initiate adjustments, process insurance and patient payments

Administrative & Technology Skills

Proficient use of electronic medical records (EMR) systems, scheduling software, and patient management platforms

Familiarity with TherapyNotes, Microsoft Office Suite, Adobe PDF, and eligibility verification systems like Availity

Use telephone and digital communication systems to maintain a seamless workflow

Handle electronic filing, data entry, and records retrieval using industry-standard office software and EMR systems

Work Activities & Context

Handle various tasks such as scheduling, billing inquiries, and managing multiple communication channels concurrently

Work closely with healthcare providers, billing departments, and insurance companies in a busy, dynamic, and highly structured office environment

Operate in a professional setting characterized by frequent patient interactions, strict adherence to privacy practices, and the need for efficient problem-solving under moderate to high pressure

Ensure accuracy in all billing and administrative work to support high-quality patient care and operational efficiency

Required Qualifications & Preferred Experience

(REQUIRED) Minimum 1 year of experience as a medical receptionist or in a similar administrative capacity within a healthcare setting

(REQUIRED) Prior experience in medical billing and collections; familiarity with ICD-10 coding and related billing processes is a plus

(REQUIRED) Strong working knowledge of EMR systems and office software (Microsoft Office Suite, Adobe PDF)

(REQUIRED) Experience with scheduling software and patient management systems is highly desired (TherapyNotes experience preferred)

(REQUIRED) Proficient with eligibility and benefits inquiries, including the use of Availity or similar platforms

In-depth understanding of HIPAA privacy and security regulations, as well as general healthcare compliance standards

Excellent communication and interpersonal skills - both written and verbal

Strong attention to detail, organizational prowess, and an aptitude for multitasking in a fast-paced environment

A cooperative and dependable work style with a high tolerance for stress and a persistent approach to resolving issues

High level of integrity and discretion, especially when dealing with sensitive patient information

(PREFERRED) associate's degree in medical office administration, healthcare administration, or related field

(PREFERRED) Certification in medical administration, billing, health records, or related field

What We Offer

Competitive hourly wage with opportunities for advancement based on performance and experience

Comprehensive benefits package including Medical, Dental, Vision, and 401(k) with employer matching

Paid Time Off (PTO), paid training, and optional individual short- and long-term disability coverage

A supportive, team-oriented work culture that values both excellence and work-life balance--no weekend office hours

An environment where every employee is encouraged to grow professionally and contribute to high-quality patient care

Additional Information

Relocation: Candidates must be willing to relocate before commencing employment if necessary

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person