Job Description

The Early Psychosis Intervention Clinic-New Orleans (EPIC-NOLA) is a first-episode psychosis program that is providing coordinated specialty care clinical services to those with emerging severe mental illness. EPIC-NOLA has established Louisiana\'s only early psychosis intervention service by providing gold-standard clinical care and establishing a robust community psychosis early detection program (CALM-Clear Answers to Louisiana Mental Health). EPIC-NOLA serves over 170 patients and their families, provides consultation with the State of Louisiana in first-episode psychosis practices, is active in training of future physician and mental health clinicians, and has academic pursuits such as contribution to the literature on psychosis through publications and by involvement in National Institute of Mental Health research.

The Early Psychosis Intervention Clinic EPIC-NOLA is seeking a Medical Office Assistant who will be responsible for performing a variety of clinical and administrative functions. Clinical duties include, but are not limited to triaging patients, collecting medical information, recording vital signs (blood pressure, pulse and weight), assisting providers during visits. Prior authorization responsibilities include accurately obtaining all necessary documentation and additional information necessary for completion of the prior authorization process for services to proceed and medication to be secured. This position will act as a catalyst for the clinical team in ensuring the execution of services and securing of specialty medications for patients by securing the necessary authorizations for prescribed treatment regimens. Clear, concise in-person and telephone communication will be vital in establishing and maintaining collaborative relationships with patients, families, physicians, staff, management, and insurance carriers. Additional responsibilities will include working with the clinical team to schedule patient appointments, fax and scan documents, pre-certifying services, procedures, and specialty medications, and maintaining stock rooms and the physical environment of the exam room. The Medical Office Assistant will serve as floater between clerical and clinical staff as needed for the EPIC-NOLA Clinic.
Required Knowledge, Skills, and Abilities

• Knowledge of healthcare insurance precertification, prior authorization and coding requirements and processes.

• Understanding of payer medical policy guidelines while utilizing these guidelines to manage authorizations effectively.

• Knowledge of and ability to use computers and a variety of computer software programs, including word processing, database management, spreadsheets, electronic medical records, and multiple websites.

• General knowledge of clinical and medical terminology- ICD-9/10, HCPCS, and CPT codes.

• Ability to multitask and remain focused while managing a high-volume, time-sensitive workload.

• Ability to function effectively in a fast-paced, changing environment with multiple priorities and with a large multi-disciplinary team.

• Excellent customer service skills with effective oral and written communication skills and ability to establish collaborative working relationships.

• Ability to work with others within a team to ensure quality patient care.

• Ability to multi-task and prioritize work assignments.

• Ability to maintain confidentiality in all work performed.

SPECIAL REQUIRED ABILITY FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES:

Ability to complete and pass successfully the required occupational health screening referenced in the University\'s Animal Handler Health Surveillance Program on an annual basis.

REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES:

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.
Required Education and/or Experience

• Successful completion of a medical assistant program, military corpsman program, or Certified Nursing Assistant training program

• High school diploma or equivalent

• Two years of clerical/administrative medical office experience

Preferred Qualifications

• Ability to perform phlebotomy

• Working knowledge of Microsoft Office

• Familiarity with electronic medical records

How To Apply
Please Note: Tulane University has officially adopted a mandatory COVID-19 vaccination policy, which includes the requirement of a booster when eligible. All employees and visiting faculty must be fully vaccinated with a COVID-19 vaccination or obtain approval for a medical or religious exemption prior to beginning employment.

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