Job Description

: Office Administrator - Medical Insurance & Billing

Position: Office Administrator

Location: Rehabilitation Equipment Associates

Employment Type: Full-Time

Reports To: Office Manager / Billing Supervisor

Environment: Fast-paced medical equipment & customer service office

Position Overview:

detail-oriented Office Administrator with strong knowledge of MassHealth, Medicare/Medicaid, and private insurance plans. The ideal candidate is comfortable working in a fast-paced environment, managing multiple tasks, and supporting patients who rely on durable medical equipment and mobility solutions.

Key Responsibilities

Insurance & Billing

- Verify insurance eligibility and benefits for MassHealth, Medicare, Medicaid, and private carriers.

- Submit, track, and follow through with prior authorizations, documentation requests, and medical necessity paperwork.

- Prepare and submit clean claims using correct HCPCS codes and documentation.

- Handle insurance denials, resubmissions, and appeals.

- Communicate with insurance representatives, clinicians, and patients.

Front Office & Administrative

- Answer phones, greet customers, and assist walk-in inquiries.

- Manage patient intake, documentation, and scheduling.

- Coordinate with ATPs, service technicians, and management.

- Perform scanning, filing, and record maintenance.

- Maintain confidentiality and HIPAA compliance.

Qualifications

- 1-3+ years of experience with MassHealth, Medicare, Medicaid, and private insurance plans.

- Strong understanding of DME insurance processes (preferred).

- Experience with prior authorizations and appeals.

- Excellent communication and organizational skills.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person