Job Description

Essential Duties and Responsibilities:

Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested. Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees. Assists with patient follow-up as necessary, to include the following: contacting patients for appointment reminders, obtaining correct billing information, payment at the time of service, and transparency. Discuss payment at the time of services and transparency requirements. Maintains strict patient confidentiality in accordance with HIPAA and CCMH policies and standards. Participates, as a condition of assignment, in continuing annual medical interpreter/translator training. Provides occasional services outside of normal working hours on an as-needed basis. Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards. Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment. Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department's/unit's ability to meet its goals and objectives.

Non-Essential Duties and Responsibilities:

Perform other duties as assigned.

Professional Requirements:

Complete annual education requirements. Maintain patient confidentiality at all times. Report to work on time and as scheduled. Wear identification while on duty. Maintain regulatory requirements, including all state, federal and local regulations. Represent the organization in a positive and professional manner at all times. Comply with all organizational policies. Conduct oneself as a professional in accordance with PRIDE values. Participate in performance improvement and continuous quality improvement activities. Attend regular staff meetings and in-services.

Organizational/Core Competencies:

Exceed Quality Exceed Customer Expectations Grow Team Members Increase Market Share Exceed Budget Expectation Strengthen, Build, and Leverage Community Relationships

Equal Opportunity Employer

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