Job Description

Med Spa Operations Manager / Senior Front Desk Leader

Facial Mania Med Spa - Irving, TX

About Facial Mania Med Spa: Elevating the Aesthetic Experience

Do you have a fierce passion for

health, beauty, and five-star customer service

? Join the dynamic, rapidly growing team at Facial Mania Med Spa, a young and innovative Medical Spa franchise dedicated to delivering exceptional results and luxury experiences. We are rapidly expanding our footprint, and our Irving location is seeking a highly motivated, results-oriented, and experienced professional to

lead our front-of-house operations

and profoundly elevate the client journey. This role is perfect for a proactive leader ready to drive sales and operational excellence.

The Role: Med Spa Operations Manager (Front Desk)

Facial Mania Med Spa in Irving is seeking a

proactive, experienced, and customer service-oriented Front Desk Manager

who will act as the first impression and operational heart of our facility. The ideal candidate is a

strong, motivated, and enthusiastic leader

with proven

sales acumen

, deep proficiency in modern

CRMs

, and mastery of

Practice Management Systems

. You will be responsible for streamlining clinic flow, maximizing bookings, and ensuring every client interaction is flawlessly executed.

What You Will Be Doing (Core Responsibilities):

This role is centered on driving client satisfaction, optimizing clinic flow, and supporting revenue goals. Responsibilities include (but are not limited to):

1. Sales, Revenue, and CRM Management:

Drive Service and Membership Sales:

Proactively explain and promote our signature services (Botox, fillers, Hydro Oxygen Facials, etc.) and membership packages, focusing on conversion and retention.

Master Practice Management:

Expertly manage and leverage

CRMs and Practice Management systems

for accurate client data, targeted follow-up, and performance tracking.

Payment Processing:

Accurately collect payments, manage deposits, and reconcile daily transactions.
2. Client Experience and Communication Excellence:

First Impression Leader:

Warmly greet all clients and visitors, ensuring an exceptional, high-end, and professional first impression.

Client Registration & Data Integrity:

Efficiently register new clients, verify and update existing data, and meticulously document all necessary information.

Multichannel Communication:

Expertly manage all

inbound and outbound phone calls

, emails, text messages, and messages received via social media platforms, ensuring prompt and professional responses.

Appointment Management:

Strategically monitor and schedule all client and provider appointments to maximize clinic utilization and flow.
3. Operational Leadership & Facility Standards:

Facility Management:

Maintain the lobby and all front-of-house areas in an

impeccably clean, neat, and orderly manner

at all times, upholding the luxury aesthetic brand standard.

Administrative Support:

Execute all general office work and administrative tasks promptly, demonstrating strong

attention to detail and ability to follow up and follow through

.

Team Collaboration:

Function as a key

team player

, supporting the clinical staff and management to ensure cohesive operations in a

fast-paced, high-volume environment.

Minimum Qualifications (Required Skills & Experience):

Minimum of [Number] year(s) of prior experience as a

Front Desk Receptionist or Manager

within a

Med Spa, Dermatology Office, or Luxury Service

environment. Demonstrable

Sales Skills

and a passion for achieving revenue goals. Exceptional

Customer Service

focus with a track record of handling client issues professionally.

Excellent Verbal and Written English Communication Skills

is a must.

Pleasant, professional, and articulate phone demeanor.

Proven

Proficiency in CRMs and Practice Management Systems

(e.g., MindBody, Booker, Aesthetic Record, etc.). Strong competency with computers and general office equipment. Exceptional

Attention to Detail

and proven ability to complete work on time.
Preferred Qualifications (Competitive Edge):

Bilingual (Spanish)

proficiency strongly preferred to support our diverse client base. Prior experience specifically managing

Med Spa or Aesthetic clinic

operations.
Job Details:

Job Types:

Full-time, Part-time (must be available for 8-hour shifts)

Work Location:

In person, Irving, TX

Benefits:

Flexible scheduling options.
Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

Flexible schedule
Work Location: In person