Job Description

Overview

We are seeking a personable, well-groomed, and professional maitre d'/doorman to create a welcoming first impression for our guests. The ideal candidate is charismatic, confident, and polished, with a natural ability to engage guests in a warm and welcoming manner. This role is vital in ensuring excellent guest experiences from the moment they arrive until they are seated. This role is also responsible for handling of the restaurant's 360 camera for guest interaction and social media. The ideal candidate will possess strong communication skills, a positive attitude, and previous experience in food service or hospitality environments. This position offers an opportunity to be part of a dynamic team dedicated to delivering exceptional guest services.

Duties

Greet all guests promptly, warmly, and professionally upon arrival Manage reservations and waitlists efficiently using reservations system such as Open Table or Resy Maintain a clean and organized entrance, lobby, and host stand area Assist guests with seating preferences and answer inquiries about the menu or restaurant services Coordinate with servers and kitchen staff to ensure smooth flow of service Handle guest inquiries, special requests, and complaints with professionalism and tact Manage phone inquiries with proper phone etiquette and provide accurate information about wait times or reservations Support guest relations by providing attentive and friendly service throughout their visit Coordinate seating to ensure proper table flow and balanced server sections Escort guests to tables and present menus when necessary Monitor dining room and bar capacity to comply with fire and safety codes Communicate accurately with servers, bartenders, and management about guest needs and table status Assist with crowd control during peak hours Enforce house policies (dress code, age requirements, and conduct standards) in a respectful manner Monitor the entrance for safety and security Assist in maintaining a positive atmosphere in the dining and lounge areas Support management with special events or VIP guests as assigned Proper checking of ID's during Late Night Hours

Requirements & Qualifications

Prior experience as a host/hostess, maitre d', or doorman preferred Strong interpersonal and communication skills Professional appearance and polished demeanor Ability to remain calm and organized in fast-paced, high-pressure environments Excellent problem-solving and conflict-resolution skills Ability to stand for long periods and work nights, weekends, and holidays Basic computer or POS/reservation system skills English proficiency required (speaking, reading, writing) Multilingual abilities preferred but not required Reliable, punctual, and team-oriented

Skills

Prior experience as a Door Man or Maitre d in hospitality is preferred Strong customer service skills with the ability to engage guests positively Excellent communication skills, both verbal and written Familiarity with restaurant POS systems such as Square POS, Toast POS, or similar platforms Experience in guest services, serving, or hotel environments is a plus Ability to handle multiple tasks efficiently in a fast-paced setting Professional phone etiquette and guest relations skills Knowledge of restaurant operations and hospitality standards Friendly demeanor with a focus on creating memorable guest experiences
Pay: $16.00 - $18.00 per hour

Expected hours: 6.0 - 18.0 per week

Benefits:

Employee discount Flexible schedule
Work Location: In person