Job Description

Company & Property Description
Whether traveling on a ski trip to Telluride or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

OVERVIEW

The LMT reports directly to the Spa Management Team and is responsible for providing massages and body treatments to our guests and members with unparalleled personalized service, professionalism and exceptional knowledge in the field of the healing arts.

DUTIES AND RESPONSIBILITIES

Prepare treatment rooms to client specifications while also adhering to Madeline Hotel & Residences / Forbes service standards.

Greet guests warmly and escort guests to and from treatment rooms and attend to any immediate needs throughout the Spa visit.

Perform prep work and properly clean and restock the room as required and needed.

Assist in providing information to any inquiries, helps to coordinate all guest requests for services.

Ensure guest comfort and safety throughout the treatment.

Maintain professional ethics while ensuring personalized service is provided to each guest so they feel their needs are met.

Maintain the work area with necessary supplies. Ensure the room is immaculate at all times (tables draped, counters and products clean) as well as cleanliness of all other spa areas including locker rooms.

Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.

Assist fellow associates with coverage of shifts in order to promote teamwork.

Uphold the standards of sanitation and sterilization as directed by law and the spa\xe2\x80\x99s policies and procedures.

Communicate to management any and all occurrences involving staff or guests in the spa including guest complaints or misconduct.

Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.

Follow service protocols and procedures according to Madeline Hotel & Residences standards.

Regularly attend, participate in and support training and staff meetings for the spa. Keeping personal certifications up to date without Management prompting.

QUALIFICATION REQUIREMENTS

Required

Massage Therapist State License

Ability to work a flexible schedule, including weekends and holidays, according to department needs

Commitment to a minimum of three days a week inclusive of weekends.

Desirable

Experience in a luxury environment

One to two years of experience in massage therapy

SKILLS, ATTITUDES, AND BEHAVIORS

Personal Skills:

Excellent communication skills

Confidence and ability to perform under pressure

PHYSICAL DEMANDS

Ability to stand and exert well-paced mobility for up to 6 hours in length.

Must be able to bend, stoop, squat and stretch to fulfill tasks.

Must be able to lift up to 50 lbs. on a regular basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

Manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing, required.

Pay Rate: $10.00 Per Hour + Commissions

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people\xe2\x80\x99s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Madeline Hotel & Residences is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel & Residences provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Madeline Hotel & Residences complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.:

Benefits:
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.

About Madeline Hotel:
, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberge\xe2\x80\x99s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort\xe2\x80\x99s culinary program is Chef Bill Greenwood who brings his expertise to the hotel\xe2\x80\x99s signature restaurant, Black Iron Kitchen + Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.

About Auberge Resorts Collection:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world\xe2\x80\x99s most desirable destinations. Please visit to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Stay Connected:

Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Madeline Hotel and Residences
This is a hourly positions position

Auberge Resorts