Job Description

Location Description

Deeply rooted in the land, the history, and the layered richness of O\xca\xbbahu, at Turtle Bay you\xe2\x80\x99ll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.

Overview

JOB OVERVIEW:

Responsible for ensuring positive and friendly guest relations. Provide relaxation and muscular and biomechanical stress reduction for all guests.

REPORTS TO: Spa Director

WORK ENVIRONMENT:

Spa and Salon areas.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.

KEY RELATIONSHIPS:

Internal: Staff in Nalu Kinetic Spa, Housekeeping - Laundry, Housekeeping, Security, Guest Services and Property Operations.

External: Hotel guests/visitors, Nalu Kinetic Spa guests.

ESSENTIAL JOB FUNCTIONS

• Perform various types of massage treatments as offered at Spa Luana.
• Begins and ends treatments on time.
• Proficiency in all components of massage, i.e., anatomy and physiology.
• Prepare and maintain treatment area supplies daily.
• Ensure the privacy of each guest.
• Follow proper modesty techniques including draping and covering.
• On-time attendance and ability to work uninterrupted is required.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Anticipate guests\xe2\x80\x99 needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise.
• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
• Be familiar with all hotel/spa packages, promotions, prices and rates.
• Perform opening procedures.
• Inventory products.
• Greet guests.
• Verify medical releases from guests with applicable medical conditions.
• Conduct appointments according to guest\xe2\x80\x99s comfort and desire.
• Follow massage sequence.
• Promote and sell massage and body products.
• Follow dirty linen procedures.
• Handle emergency procedures.
• Close station.
• Check out with Supervisor.
• Serve our guests.

SECONDARY JOB FUNCTIONS

Attend all departmental team meetings as requested. Attend product knowledge training as required. Work cooperatively with other departments. Keep standard in cleanliness of massage rooms and general spa area. Respond to requests made by the Principal Massage Therapist, Spa Director, Rooms Director and General manager. Document maintenance needs on work orders and submit to Supervisor.

Qualifications

Essential:

Current Hawaii Massage Therapists License. Fluency in English both verbal and written. Provide legible communication and directions. Able to work a 6 hour shift of massage and body therapy. Take personal responsibility and maintain cleanliness of work areas. Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand guest\xe2\x80\x99s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.

Desirable:

2 years of massage therapist experience. CPR trained. Experienced in body treatments. Trained in all the modalities that Spa Luana offers. Experience with computers, calculators or word processors. Experience in Hospitality Industry in similar position. Previous guest relations training. Fluency in a second language, preferably Japanese.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 50 pounds.

2. Endure various physical movements throughout the work areas.

3. Reach 3 feet.

4. Remain in stationary/up right position for 5-6 hours throughout work shift.

5. Satisfactorily communicate with guests, management and co-workers to their understanding.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other staffmembers or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the staffmember occupying this position. Staffmembers will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

EOE/M/F/D/V

Pyramid Hotel Group