Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn\xe2\x80\x99t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our \xe2\x80\x9cBe the Difference\xe2\x80\x9d culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

Full Time employees have access to Medical and Dental insurance to fit your needs
Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
401K match (Let us help you build your financial future)
Companywide Hotel Room Discounts (Who doesn\xe2\x80\x99t love to get away)
Paid Time Off
Employee Assistance Program (We are here to support you)
Employee family events (bring the kids!)
Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
Many more, please inquire for more details

What you will have an opportunity to do:

Who are we?

The Massage/body/hydrotherapy Technician will perform massage, body and hydrotherapy treatments, and provide personal attention to each guest.

What you will have an opportunity to do:

Essential:

Current Hawaii Massage Therapists License. Fluency in English both verbal and written. Provide legible communication and directions. Able to work a 6 hour shift of massage and body therapy. Take personal responsibility and maintain cleanliness of work areas. Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand guest\xe2\x80\x99s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.

Desirable:

2 years of massage therapist experience. CPR trained. Experienced in body treatments. Trained in all the modalities that Spa Nalu offers. Experience with computers, calculators or word processors. Experience in Hospitality Industry in similar position. Previous guest relations training. Fluency in a second language, preferably Japanese.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 50 pounds.

2. Endure various physical movements throughout the work areas.

3. Reach 3 feet.

4. Remain in stationary/up right position for 5-6 hours throughout work shift.

5. Satisfactorily communicate with guests, management and co-workers to their understanding.

ESSENTIAL JOB FUNCTIONS

Perform various types of massage treatments as offered at Spa Nalu. Begins and ends treatments on time. Proficiency in all components of massage, i.e., anatomy and physiology. Prepare and maintain treatment area supplies daily. Ensure the privacy of each guest. Follow proper modesty techniques including draping and covering. On-time attendance and ability to work uninterrupted is required. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests\xe2\x80\x99 needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise. Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor. Be familiar with all hotel/spa packages, promotions, prices and rates. Perform opening procedures. Inventory products. Greet guests. Verify medical releases from guests with applicable medical conditions. Conduct appointments according to guest\xe2\x80\x99s comfort and desire. Follow massage sequence. Promote and sell massage and body products. Follow dirty linen procedures. Handle emergency procedures. Close station. Check out with Supervisor. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed \xe2\x80\x93 you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team \xe2\x80\x93 the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort staff members to ensure the security and safety of all guests and of all fellow staff members - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort staff members \xe2\x80\x93 keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function \xe2\x80\x93 all Turtle Bay Resort staff members are sales people for the company and for the property - be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function \xe2\x80\x93 get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner \xe2\x80\x93 every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner \xe2\x80\x93 never pass a fellow staff member without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times \xe2\x80\x93 full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.

SECONDARY JOB FUNCTIONS

Attend all departmental team meetings as requested. Attend product knowledge training as required. Work cooperatively with other departments. Keep standard in cleanliness of massage rooms and general spa area. Respond to requests made by the Principal Massage Therapist, Spa Director, Rooms Director and General manager. Document maintenance needs on work orders and submit to Supervisor.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other staff members or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the staff member occupying this position. Staff members will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Benchmark Turtle Bay Resort