Job Description

SUMMARY

We are seeking an experienced and outstanding Manager for our Visitor Services (Frontline) Department. If you are ready to join a team of passionate curiosity-driven individuals and make a difference, the Exploratorium wants to talk to you!

The Visitor Services Manager is a multi-department position responsible for supervising daily operations of ticketing, retail and membership. The position is responsible for staff supervision and morale, fiscal responsibilities and sales growth. The ideal candidate will have the ability to work collaboratively with multiple departments, possess exceptional leadership abilities and customer service skills, technical aptitude with point of sale systems, excellent organizational, analytical, marketing and public relations talents. The ideal candidate will also demonstrate a proven ability to analyze and solve problems, establish and meet goals, set priorities, handle diverse responsibilities and deadlines, and manage an eclectic, energetic staff.

MINIMUM QUALIFICATIONS

• BA/BS degree or a minimum of 5 years of experience preferably in the hospitality/attractions/retail industry or an attendance-based environment
• Minimum 4 years management experience with a large team required
• Must be available to work shifts that include weekend, evening and holiday hours
• Must be available to work on site at the Exploratorium , in shared indoor and outdoor spaces with staff and museum visitors (including during Covid-19).
• Diplomatic and decisive leader with excellent organizational and time management skills
• Demonstrated experience in front line customer relations and complaint resolution
• Excellent organizational, interpersonal and communication skills
• Advanced understanding of financial planning and analysis, including accounting, budgets and reporting
• Previous experience with Siriusware or other ticketing system preferred
• Demonstrated customer service experience and previous cash handling experience required
• English proficiency required; bilingual skills an asset (Spanish or Cantonese a plus)
• Be or be willing to become First Aid/CPR certified and maintain certification
• Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances

APPLICATION DEADLINE

This position is open until filled

HOW TO APPLY

This is a regular, full-time (37.5 hours per week), exempt position that includes benefits. Starting salary for this role is $78,000. Please, no phone calls in regards to this job. We offer a competitive wage and benefits package including medical, dental, and vision plans, and accrued sick time & personal time off. To apply, please visit the Exploratorium job page.

Condition of Employment: Willingness and ability to provide proof of completed COVID-19 vaccination will be required. All medical or sincerely held religious belief exemptions regarding vaccination status will be considered.

The Exploratorium is committed to the health and safety of our staff and visitors, and will be following all guidelines in accordance with the health department, as well as state/city/local ordinances in response to COVID-19. This position will require working on site in both our indoor and outdoor spaces, and will involve contact with both the general public as well as other staff. Staff will be provided with appropriate PPE as well as training and resources to promote safe working practices.

The Exploratorium is proud to be an Equal Opportunity Employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Exploratorium

Piers 15/17, San Francisco, CA 94111

Website: . No phone calls, please

The Exploratorium is committed to a diverse workforce.

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Exploratorium