Job Description

Manager, Quality Assurance

Experience:

Mid-Level (2-5 years)

Location

: Remote

Area:

Clinical Programs

Business

: Cohen Veterans Network, Inc.

Status

: Full Time - Exempt

Job Grade:

06

A Career with Cohen Veterans Network, Inc

At Cohen Veterans Network, we seek to improve the quality of life for veterans, including those from the National Guard and Reserves, active duty, and their families. CVN works to strengthen mental health outcomes and complement existing support. Our vision is to ensure that every veteran, active-duty service member, and family member is able to obtain access to high-quality care that enables them to lead fulfilling and productive lives. The Cohen Veterans Network, Inc., is a not-for-profit philanthropic organization (a registered 501c3 Private Foundation).

What You'll Do:

We are looking to add a Quality Assurance Manager who be an essential part of a cross-departmental clinical quality support effort, assisting a national network of mental health clinics implement and sustain high quality care. Under the direction of the Director, Quality Assurance, you will be an essential member of a cross-departmental team offering process improvement and change management support to a cohort of outpatient mental health clinics. Specifically, you will:




Organizing and implementing clinical policies and procedures across the network, both in-person and remotely Training and onboarding of new CVN clinics, including orientation to CVN model of care, clinical processes, documentation standards and use of electronic health record related to clinical processes Assessment of clinical practices and support of process improvement activities to ensure timely access and high-quality care Support and guidance for clinics through initial and ongoing maintenance of CARF accreditation Utilization of clinical data to support clinics increase quality, access, and patient safety Author regular qualitative data reports assessing clinic performance, including review of recent client cases, clinic workflows, and adhere to CVN treatment model Develop and maintain rapport with diverse constituencies Periodic site visits to assigned cohort of clinics Implementation support for new clinical processes and practices Maintaining a close awareness of each clinic's unique programs, staffing, data, practices, community needs and client outcomes Utilizing data and dashboards to support practice and process improvement initiatives in clinics and across the network. Perform miscellaneous job-related duties as assigned.

What's Required:

4+ years clinical experience in Mental Health Experience leading and implementing quality assurance initiatives Ability to understand clinical data and patient outcomes Significant knowledge of evidence-based practice conventions Demonstrable history of leading training 2+ year managing projects or programs Self-motivated and able to work collaboratively as part of an interdisciplinary team Knowledge of Cerner Electronic Health Record a plus MSW, PMHNP, PsyD or PhD, in Social Work, or Psychology, or Psychiatric Nursing or related field Exceptional organizational and communication skills Veteran, Military Spouse, or experience in the veteran community a plus Some travel required (10-20% of time)

This position requires limited access to Protected Health Information (PHI) to carry out identified job responsibilities. The type of PHI to which this position will have access, and any conditions on such access must be approved and documented prior to receiving such access.