Job Description

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at

Position Overview

Directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization\'s products and services and that will drive sales and increased revenue.Manages subordinate staff in the day-to-day performance of their jobs.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Ohio, Pennsylvania, Washington D.C, or Washington. Access to an office space is available in Overland Park, KS and Houston, TX.

Essential Responsibilities and Duties:

• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention.
• Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
• Collects and responds to feedback with focused support for identified customer needs and challenges.
• Builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements.
• Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools.
• Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success.

Managerial Responsibilities

• Staffing
• Pay Decisions
• Training-Knowledge
• Evaluation
• Supervision
• Process-Policies

Competencies/Skills

• Cross-Functional Integration
• Customer Engagement
• Customer Onboarding
• Customer Retention
• Customer Satisfaction
• Data Analysis
• Problem Solving
• Relationship Development
• Service Coordination
• Strategic Planning
• Strategy Implementation
• Team Building
• Customer Relationship Management (CRM) software

Qualifications:

Education

• Bachelor\xe2\x80\x99s Degree

Experience

• Typically requires 5 years of experience in the related area as an individual contributor.
• 1 - 3 years supervisory experience may be required.
• Extensive knowledge of the function and department processes

Disclaimer: This indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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