Job Description

Gary's Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area, with established brick-and-mortar stores and an online presence.


We specialize in offering a wide selection of fine wines, beers, spirits, artisanal cheeses, quality meats, and gourmet foods--all at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do.


Joining our team means being part of a dynamic, customer-focused environment where your expertise and enthusiasm for great products can truly shine.

About the Role

We are seeking a dynamic and service-driven Manager to join our Closter team. This individual will play a key role in the day-to-day operations of the store, ensuring an outstanding customer experience, leading by example on the floor, and supporting the team across all departments. A strong background in wine, beer, or THC beverages is highly preferred, as this role also involves educating customers and staff, supporting events, and enhancing our overall beverage culture.

Key Responsibilities

Direct and monitor all team members in their duties. Oversee staff development and ensure that the appropriate team members properly train all new hires. Oversee all customer service issues. Build sales goals and staffing models to ensure that the store meets its financial targets. Oversee the success of all team leads, including the Front-End Lead, Gourmet Lead, Wine Team Lead, Beer Team Lead, THC Team Lead, and Receiving Manager.

Manage and support the beer and THC categories, including product selection, buying, vendor relations, inventory coordination, and merchandising.

Ensure the store remains properly stocked and is well merchandised with endcaps and product displays. Oversee the reordering team to ensure that the appropriate stock levels of all product categories and materials are brought into the store at the proper times. Synthesize and communicate store issues and needs to Senior Management.

Requirements

5+ years of retail managerial experience. Experience in

beer and/or THC product management, buying, or category leadership

strongly preferred. Ability to create, implement, and execute store procedures as needed. A strong managerial presence with the ability to lead a team through positive reinforcement. Ability to provide constructive criticism to team members in a way that motivates and inspires. Comfort and experience using technology, including point-of-sale software, e-commerce fulfillment software, customer support ticketing software, employee scheduling software, and delivery routing software. Strong written and verbal communication skills. Comfort working in a fast-paced, high-pressure environment. Strong customer service skills and a passion for delighting store guests. Proficiency in Microsoft Office Suite and Outlook. A flexible schedule that includes working some evenings and weekends. Ability to lift 40 lbs.

Benefits

We offer a friendly working environment, a competitive starting salary, flexible hours, and a generous employee discount. For full-time employees, benefits such as 401K and health insurance are available subject to the terms in our Employee Handbook.