Job Description

Description

The hiring manager reserves the right to make a hiring decision at any time. It will be in your best interest to apply as soon as possible.
Schedule: Mon - Fri / 8AM-5PM

What you will be doing:
Reporting directly to the agency\'s Public Records Officer, you will assist in managing agency risks arising from criminal destruction or misappropriation of public records. You will support the agency\'s operations and records management in accordance with regulation and best practice. You will analyze management and business issues and processes regarding core agency administrative functions and policies, provide consultation, develop strategies, conduct research, and formulate recommendations on agency operations and records management.

Who we are looking for:
We are looking for someone who knows how to stay organized, has a strong ability for time management and multitasking, strong attention to detail, and overall has the integrity for the work being done. The work environment is fast paced, flexible in workload, and independent without a lot of supervision.

If you have a passion for serving in the area of civil rights, this would be a perfect place for you!

Who we are:
Created by the Legislature in 1949, the Washington State Human Rights Commission (WSHRC) is responsible for administering and enforcing the Washington Law Against Discrimination (WLAD). The mission is to eliminate and prevent discrimination in Washington State through the fair application of the law, efficient use of resources, and establishment of productive partnerships in the community.

The Commission is made up of five members appointed by the Governor, who appoint an Executive Director. The Executive Director appoints investigative staff, and other employees as needed to conduct the day-to-day operations of the agency. The Commissioners meet monthly and provide policy direction, adopt regulations, vote to grant or deny requests for reconsideration of previously issued investigative findings, and conduct outreach in their geographical communities.

Currently, the WSHRC is hiring a new Customer Service Specialist 2 (CSS2). The role is vital not only to the agency but to the support of the investigative team and administrative staff. Due to an increasing number of inquiries in regards to questions and concerns, the need to find a talented professional who can remain neutral and impartial is very important. The position responds to a high volume of inquiries via phone calls, mail and emails providing information regarding the process for filing a complaint with the agency and/or makes referrals to other organizations for a resolution.

Duties

Some of what you\'ll enjoy doing includes:

• Provide guidance and develop processes to support all agency digital records to include cloud applications and SAS (software as a service) solutions.
• Develop and maintain training materials for the agency on records management and the use of digital data.
• Develop compliance audit process for the agency.
• Conduct research and analyze complex and unprecedented records management issues impacting the agency.
• Provide consulting on records management to division coordinators and agency employees.
• Review and manage inventory, and manage the inventory of all public records at least once during a biennium for disposition scheduling and transfer action
• Audit our systems, file shares, and anywhere else we store data to ensure we are complying with regulations.
• Assists in development of policy and best practices for retention of data on mobile devices
• Work with programs to move to a more paperless process and put processes in place for them to manage and maintain it

Qualifications

REQUIRED:
Bachelor\'s degree in business administration, public administration, law, public health, health administration, or a related field

AND

Four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience.

• Additional qualifying experience may qualify for education on a year for year basis

PREFERRED:

• One year of direct experience with Washington State records retention and management that includes working knowledge of Washington State Public Documents, Records, and Publication laws, specifically
• Political acumen and sensitivity.
• Ability to develop good working relationships with internal staff.
• High degree of independence, leadership and ability to interact with all levels of internal staff and external stakeholders.
• Project management experience.
• Ability to support multiple high-profile projects.
• Impeccable attention to detail and proofreading skills.
• Effectively work with diverse stakeholders including the general public, businesses, community organizations, legislators, and Governor\'s Office.
• Develops working relationships in a highly political environment.
• Think strategically and creatively to find win-win solutions.
• Reliability and good work attendance record is a must.

And the following competencies:
Self-initiative - Ability to work independently.
Openness: Listen and communicate to promote understanding, transparency, and trust.
Integrity: Act with honesty, fairness, accountability, and the highest ethical standards.
Collaboration: Work together to achieve shared goals.
Respect: Treat everyone professionally and value each other\'s efforts and ideas.
Excellence: Exemplify teamwork, commitment, and responsiveness in the pursuit of quality.
Innovation: Encourage creativity and informed risk-taking.
Leadership: Setting an example by using the DES values stated above. Providing guidance and support for all staff, which includes professionalism, tact, crucial conversations, and more.

Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful and inclusive workplace.
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

Supplemental Information

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting;
• A current resume, detailing experience, and education; and
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the \xe2\x80\x9cduties summary\xe2\x80\x9d section of the application. Please do not refer to resume for detail, or your application may be disqualified.

Opportunity for All:
The Human Rights Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407-8446 or email .

Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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