Job Description

Job Overview

We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development, with opportunities for growth. ISLA is seeking a

Maitre'd

who is passionate about service and hospitality. The ideal candidate has experience running the door of a high volume restaurant, and is experienced using RESY. Candidates should have strong communication skills, an affinity for making guests feel welcome, and possess both confidence and composure in working within a dynamic environment. This role requires quick-thinking and is perfect for a candidate who truly loves the act of creating a great dining experience.

Warmly welcome and personally greet each guest, ensuring a memorable and personalized fine dining experience Expertly manage reservations and seamlessly coordinate seating to uphold our high standards of service Supervise, motivate, and lead front-of-house staff in delivering impeccable service and attention to detail Demonstrate a genuine and heartfelt desire to assist guests, going above and beyond to meet their needs with grace and professionalism Address guest concerns promptly, turning challenges into positive, memorable moments Maintain an elegant, organized, and inviting dining environment that reflects the quality of our cuisine and ambiance Collaborate closely with culinary and management teams to ensure smooth, flawless service

Skills

Strong guest services skills with a focus on creating positive experiences for customers. Previous experience in serving, food service, or hospitality is preferred. Excellent communication skills, both verbal and written, to effectively interact with guests and team members. Familiarity with RESY & TOAST, is a plus. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail. Strong phone etiquette for handling reservations and guest inquiries professionally. A background in restaurant or hotel experience can be advantageous but is not mandatory. Join us in delivering exceptional service that keeps our guests coming back!
We are an Equal Employment Opportunity ("EEO") Employer. We Shall Hospitality does not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount
Work Location: In person