SUMMARY: Responsible for the identification and mitigation of fraudulent activity against the credit union through research and analyses of high-risk transactions. Works with all levels within the credit union to understand business operations and to secure a more risk sensitive culture which promotes loss mitigation. Monitors a variety of information sources to include in-house fraud detection software, multiple on-line vendor systems and on-line knowledge-based resources which assist in the identification of existing and/or potential fraud trends. ESSENTIAL FUNCTIONS AND BASIC RESPONSIBILITIES:

• Applies knowledge of fraud schemes to assist in the proper identification/mitigation of fraudulent activities to include but not limited to:
  • Identity Theft
  • Card Fraud
  • Wire Fraud
  • Deposit Fraud
  • Loan Fraud
  • BSA/AML issues
• Determines next action based upon research results of fraudulent activity committed.
• Leads the fraud committee meetings and presents at trainings/CUPATs as necessary.
• Maintains and updates records for tracking and reporting fraud cases and relevant information in Verafin.
• Handles fraud issues for credit union members including but not limited to affidavits, questioning of members to gather information, working with law enforcement of case referrals, counseling, and interviewing members via phone and/or in person and when applicable, establishes payment plans with members for fraud related issues.
• Works as a liaison with credit union staff on suspect activity; security concerns; and other fraud related issues. Trains new employees and visits branches with fraud prevention tips/recommendations on a regular basis.
• Attends educational opportunities to keep abreast of current threats to proactively guard against potentially fraudulent activity and/or high-risk individuals.
• Ensures compliance with applicable laws/regulations, including but not limited to: Bank Secrecy Act, Patriot Act, Regulation E and the Office of Foreign Assets Control.
• Perform other duties as assigned.

JOB COMPETENCIES/REQUIREMENTS:

• Handle all information/documents in a confidential and secure manner. Be aware of surroundings when working with member files and when speaking with members, both in person or over the phone, when discussing or gathering personal and confidential information.
• Good organizational, communication and business writing skills to exhibit professionalism and deal effectively with internal and external contacts.
• Conscientious, comfortable with detail, and the ability to be multi-tasked to coordinate and prioritize the workday efficiently. Comfortable working under pressure, self motivated and able to work in a team environment.
• Ability to understand and monitor compliance functions and responsibilities assigned within a credit union and the ability to stay current in the changing environment of compliance.
• Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency.

EDUCATION/KNOWLEDGE AND EXPERIENCE: Associates degree in business or a related field preferred with three to five years\xe2\x80\x99 experience in a financial institution or a comparable combination of education and experience. Strong writing and verbal communication skills and ability to prepare written documents. Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone. Basic computer knowledge, proficient use of calculator, keyboard, and experience with Microsoft Office Products required. Experience with financial institution software systems preferred.
WORKING CONDITIONS/ENVIRONMENT: This position requires sitting for long periods of time and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. Stretching breaks are recommended to avoid injury. Some light lifting and carrying of large paper files. Equipment is available and recommended for use of transporting large quantities of files to and from various locations. This is not a complete statement of all duties and responsibilities comprising this position. Heritage Family Credit Union reserves the right to revise or change the essential functions and employment standards as the need arises. This description does not constitute a written or implied contract of employment.