Job Description

Nature of Work

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This job opportunity is not in the classified service and is not covered by the WV Division of Personnel merit system.

Parks and Recreation/Blackwater Falls State Park

Under general supervision, at the full-performance level, checks guests in and out of the overnight accommodations at Blackwater Falls State Park and assists in the daily operation of the reservations desk area. Receives and processes reservations in person, by phone, or electronic means. Registers and checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evening, holidays, and weekends. Completes end of shift reports. May be asked to complete minor cleaning tasks. Ability to communicate easily and clearly, both orally and in writing. Interacts with guest and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Ability to type and file accurately and efficiently. Ability to operate computers and office equipment. Ability to coordinate the work of others. Ability to use a calculator to perform basic math functions to count drawers and submit night audit reports that are required daily. These reports show purchases and payments that were made by guests. Also prepares complimentary coffee service each morning. This is an overnight shift position.



Examples of Work

Operates RoomMaster property management system. Assigns appropriate rooms or cabins based on their availability. Writes receipts and collects money for lodging and services. Displays brochures, post cards and other information material in desk area and other assigned places. May oversee and coordinate work of other lodge desk clerks. Completes and submit satisfactory required night audit reports after calculating totals for the shift.



Performs related work. Regular attendance is required.

IMPORTANT:

You MUST complete ALL parts of the application, including the Work Experience section, or you may attach a detailed resume. Please make sure to review the "Other Information" section of this listing for any specific instructions of the hiring department.

ATTENTION:

Applicants may provide verification of post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified

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Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact any personal information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by U.S .mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

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Minimum Qualifications

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Training:

Education equivalent to graduation from a four-year high school.

Experience:

No previous experience necessary.

Substitution:

A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation/registration-desk-related work may substitute for the training.

Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.