Job Description

SUMMARY

The primary focus of the Loan Advisor I is to build and deepen relationships of our members through loan and new membership interactions. The position is responsible for gathering all information pertinent to granting a loan application and advise the appropriate products and services to benefit and protect the member\xe2\x80\x99s financial future.

ESSENTIAL FUNCTIONS

• Actively cross-sell credit union services by providing information to current, new and potential member.
• Create excellent service experiences that promote the Veridian brand.
• Interview members, in person, by phone, and video applying for a loan. Assist member in selecting the appropriate loan type.
• Complete loan application, updating member records and preparing new records as required.
• Conduct outbound calls to proactively partner with members.
• Provide debt counseling to members.
• Assist members over the phone.
• Build new member relationships while offering products and services tailored to the members current and future financial needs.
• Consistently achieves the established sales targets of Veridian product and services such as ancillary products, loan growth, referrals, outbound initiatives, and new memberships.
• Understand and be familiar with all branch operations and loan regulations and guidelines.
• Ability to perform all retail, operations, and procedural responsibilities of Teller Service Representatives and Member Service Representatives.
• Support Member Contact Center to enhance our member experience as needed.

KEY ATTRIBUTES

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

TRAVEL

Limited travel expected.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma.
• 1+ years of experience in a financial institution or closely related area.
• Proven success in the areas of Member service, sales, and advice.
• Fluent computer skills in a Microsoft Windows Environment

PREFERRED EDUCATION AND EXPERIENCE

• Knowledgeable of loan procedures and related legal requirements.
• 6+ months of Veridian product and service knowledge.