Job Description

Details



Open Date

11/05/2025



Requisition Number

PRN43515B



Job Title

Coordinator, Information



Working Title

LLP Project Coordinator



Career Progression Track

D



Track Level



FLSA Code

Administrative



Patient Sensitive Job Code?

No



Standard Hours per Week

40



Full Time or Part Time?

Full Time



Shift

Day



Work Schedule Summary



Typically, Monday - Friday, 8:00am - 5:00pm



VP Area

President



Department

00307 - Housing & Residential Educ



Location

Campus



City

Salt Lake City, UT



Type of Recruitment

External Posting



Pay Rate Range

50,000.00 to 54,000.00



Close Date

12/31/2025



Priority Review Date (Note - Posting may close at any time)

11/19/2025



Job Summary



The Project Coordinator (PC) manages the operational and occupancy processes that power 16+ Living-Learning Communities & the associated programs. The PC builds and maintains StarRez workflows for LLP application/placement, manages rosters and waitlists, coordinates LLP -specific early arrivals and transitions, and leads partner/student communication cadences. The role maintains SOPs and process documentation, tracks MOU deliverables and budget activity, and produces timely, accurate dashboards to inform leadership decisions. The PC collaborates closely with Housing & Dining Program ( HDP ) Occupancy, Assignments Coordinators, HDP Marketing, LLC Program Coordinators, and academic partners to deliver a seamless, student-centered experience.



Responsibilities



LLP Occupancy & StarRez Operations - 55%



+ Build, assess, and train on LLP application and selection workflows housed in StarRez.



+ Generate and maintain accurate rosters, vacancy and assignment reports; ensure clean data for downstream systems.



+ Coordinate LLP -specific early arrivals, in-term transitions, and exception processing in alignment with HDP policies and timelines.



+ Maintain an auditable version-controlled SOP library including guides, FAQs, checklists, and playbooks for LLP occupancy cycles.



+ Serve as day-to-day systems point for LLP partners and HDP staff on StarRez processes.



Partner & Student Communications - 15%



+ Draft and schedule student-facing communications using approved HDP standards.



+ Maintain a shared communications calendar and knowledge base (FAQs, how-to articles) for recurring LLP occupancy questions.



+ Coordinate partner updates, briefs, and checklists that clarify key dates, responsibilities, and service agreements.



Assessment, Data & Reporting - 15%



+ Download and configure regular reports (applications, yield, melt, capacity utilization by community, waitlist conversion) and maintain historical datasets for longitudinal analysis.



+ Support LLP assessment cycles (formal and casual; e.g. pulse checks around application and move-in experiences), providing descriptive summaries and recommended actions.



+ Maintain a MOU deliverables tracker (programmatic, budgetary, and operational items) and surface status risks early.



Budget & Administrative Support - 10%



+ Track LLP expenditures; reconcile monthly activity, and flag issues for the AD.



+ Process invoices/POs/P-card logs; maintain a clear documentation trail for audits and annual reviews.



Special Projects & Events - 5%



+ Coordinate logistics for LLP onboarding/orientation, move-in participation, and annual partner trainings.



+ Support LLP virtual content refreshes with HDP Marketing (community blurbs, FAQs,



+ timeline pages).



Collaboration & Customer Service



+ Partner with HDP Occupancy, HDP Marketing and other HDP teams to ensure timely problem-solving during peak cycles.



+ Cultivate effective relationships with LLC Program Coordinators, academic departments, Student Affairs partners, IT, and Marketing.



+ Provide micro-trainings and quick-reference guides to partners on LLP occupancy processes and tools.



Problem Solving & Decision-Making



+ Independently manages routine operational decisions within established policies (assignment exceptions, communication timing, report parameters).



+ Escalates complex or policy-impacting decisions to the Associate Director.



+ Leads post-mortems after each cycle and recommends process improvements; updates SOPs accordingly.



Other



+ Serve on departmental and/or campus committees.



+ Other duties as assigned.



This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.



Work Environment and Level of Frequency typically required

Nearly Continuously:

Office environment.



Physical Requirements and Level of Frequency that may be required

Nearly Continuously:

Sitting, hearing, listening, talking.

Often:

Repetitive hand motion (such as typing), walking.

Seldom:

Bending, reaching overhead.



Minimum Qualifications



Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.



Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.



Preferences



+ Experience in Housing or Living-Learning/Theme Communities.



+ Familiarity with MOU processes, budget tracking, and program assessment.



+ Experience building and maintaining SOPs, training materials, and dashboards.



+ Demonstrated commitment to student-centered practices.



Type

Benefited Staff



Special Instructions Summary



The University of Utah offers a comprehensive benefits package, including:



+ Excellent health care coverage at affordable rates



+ Generous employee benefit package includes 14.2% retirement contribution (subject to four-year vesting period), comprehensive health and dental coverage, and 50% tuition reduction after applicable years of service. See details at

www.benefits.utah.edu

.



+ Paid leave time (vacation, sick leave, and holidays)



+ Wellness programs to support physical and mental well-being



+ Professional development opportunities for career growth



+ Free UTA public transit pass (buses, TRAX , and FrontRunner)



+ Employee discounts for campus events, athletic games, and cultural experiences



Additional Information



The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.



This position may require the successful completion of a criminal background check and/or drug screen.



The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.



All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.



The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.



To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/



Online reports may be submitted at oeo.utah.edu



https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.