Job Description

Position Title: Library Circulation Assistant Hours: Part-Time
Supervisor\xe2\x80\x99s Title: Adult Circulation Manager
Pay Range: $15.00 to $25.00/hour

FLSA Status: Non-Exempt



Purpose
Under the direct supervision of the Adult Circulation Manager, this person performs clerical and customer service work as assigned.

Essential Functions and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follows opening and closing procedures to safely open and close the building
• Performs general Circulation desk duties including:
  • Charging materials in and out
  • Registering applicants for borrowers\' cards
  • Placing holds on library materials for users
  • Explaining lending rules
  • Collecting fees
  • Answering phones and transferring calls to appropriate areas
  • Helping patrons find items
  • Delivering items to patrons via curbside pickup service
  • Sorting materials for shelving, mending, and inspection
  • Shelving books and doing shelf reading as needed
  • Examining new books and materials to increase knowledge of the collection
  • Suggesting ways to make services more efficient, effective, and friendly
• May be assigned other projects, such as:
  • Placing current issues of periodicals and newspapers in display area, transferring older issues to stacks, and stamping circulating issues
  • Creating new borrowers\' cards and preparing cards for mailing
  • Processing overdue notices and preparing them for mailing
  • Assisting with creating readers\xe2\x80\x99 advisory lists
  • Assisting with library programs and preparation for programs
  • Creating displays, light cleaning, and organizing
  • Participating in staff team meetings and library professional conferences and other continuing education
  • Other duties as needed

Education and/or Experience
To perform this job successfully, an individual must have the following education and/or experience:

• High school diploma or equivalent required
• Previous library experience or customer service experience in combination with knowledge of libraries preferred

Knowledge, Skills, and Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service:

Friendly and hospitable treatment of all library patrons, striving to make patrons feel welcome and find the resources they need

• Teamwork:

Able to establish and maintain effective working relationships with fellow staff members

• Communications and Media:

Able to communicate proficiently in spoken and written English, via email, phone, and in-person

• Adaptability:

Demonstrates resilience in adapting to changes in work routines and expectations

• Image:

Presents a professional image in appearance and demeanor

• Technical:

Capable of using computers, multi-line phones, printers and copiers, and quickly mastering the necessary software and apps for library operations

Physical Demands
The employee frequently is required to:

• Push and pull carts of library materials
• Lift boxes of library materials weighing approximately 30 pounds
• Walk and stand for extended periods of time
• Use hands and fingers to operate computers and phones
• Grab repeatedly with hands in order to move items from one location to another
• Communicate verbally