About Modern Law Modern Law is a dynamic, family-centered law firm on a mission to make the divorce and family law process more compassionate, transparent, and effective. We believe that the first call or consultation sets the tone for a client's entire experience -- which is why our intake team plays one of the most important roles in the firm. Position Summary We're looking for a confident, outgoing, and emotionally intelligent professional to lead the client intake process. This role combines customer service, sales, and leadership -- helping potential clients take their first steps toward legal representation while supporting our team of Client Advocates. You'll be the voice of the firm for new clients -- building trust, listening deeply, and guiding people toward the right solution. You'll also help shape our sales process, track results, and ensure every lead receives an exceptional experience. Responsibilities: o Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases o Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate o Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency o Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood o Serve as the first point of contact for potential clients by phone, email, or online inquiries. o Build rapport quickly, listen actively, and help potential clients make confident decisions about hiring the firm. o Guide clients through scheduling consultations and completing intake forms. o Coach and support other client advocates on communication, empathy, and conversion techniques. o Track leads, consultations, and conversion rates using our CRM and intake software (Clio Grow, Acuity, Trello). o Collaborate with the marketing team to improve lead quality and follow-up systems. o Participate in regular role-plays, training, and team reviews to continually improve performance. o Provide data insights and recommendations to management on what's working -- and what's not. Qualifications: o Possesses outstanding communication skills and sense of empathy o Previous customer service or sales experience preferred o CRM and case management software experience a plus o High school diploma or GED is a requirement; Bachelor's degree is a plus About Company: Modern Law is a launchpad for ambitious family law professionals. We provide exceptional training, mentorship, and resources so you can grow fast and build confidence in your craft. You'll join a collaborative, supportive team with the autonomy to run your practice your way--no micromanaging, just real trust. We have more high-quality work than you can handle, so you can focus on advocacy, not client hunting. And our flexible billable requirements adapt to your goals--whether you want to maximize income or maintain balance, we'll back your definition of success. Here, you bring the drive. We provide the rocket fuel.
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