Job Description

NOTE: 1st Shift : Position Description/Daily Activities

• The legal assistant will help determine individual and family eligibility for TennCare.
• The legal assistant will communicate critical information to clients.
• The legal assistant contributes to case preparation through administration and research.
• The legal assistant will conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Duties will include legal research, analysis of legal papers, and drafting legal documents.
• The legal assistant assists in coordinating and communicating schedules.

TennCare is dedicated to providing our workforce with a hybrid work environment. All positions have a combination of work from home and work in the office, which varies by position, department, and business need. Contractors must be able to travel to the office in Nashville, TN. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency. Ideal applicants should meet the below requirements:

• Education and Experience
• Bachelor or Associate Degree Required
• Paralegal studies / Legal experience a plus!
• Customer service or call center experience

• Computer skills
• Proficiency with Microsoft Office products including, building / updating/maintaining spreadsheets / documents, and utilizing Outlook for communications

• Multitasker
• Able to work efficiently / effectively in multiple databases to extract information
• Timely management of casework, including proper documentation and case resolution
• Able to professionally pivot work demands/tasks to support the business unit

• Researcher
• Able to research/review case information and document findings accurately
• Detail oriented

• Strong Communicator
• Strong verbal and written communication skills
• Proficient writer able to send clear, concise emails, including timely responses

• Organized
• Good attention to detail and organization
• Efficiently and effectively process and index documents

• Time Management
• Utilize good time management, note-taking, email organization, and distribution skills

• Professional demeanor
• Professional outreach to internal/external customers (remaining professional at all times)
• Maintain confidentiality and security of documents

• Team Player
• Attend workgroup meetings and participate in discussions
• Assist leadership team as necessary

Job Type: Contract Salary: $25.00 - $26.00 per hour Schedule:

• Day shift
• Monday to Friday

Work Location: One location