Job Description

Your job is more than a job


The IT Learning and Development Specialist works as a part of the Information Technology Team to support software implementations, new functionality roll outs and participate in new employee and provider training. Primary responsibility is to execute training plans for EPIC and any other clinical/ancillary application needed, support go live processes and support help desk as needed. Ensures that end-users have the required tools, knowledge, and skills to perform their jobs and provide the highest quality patient care. Prepares and presents training plans, materials, and conducts classes on patient-care systems and selected enterprise-wide applications. Excellence in customer service and superior teamwork skills are essential. Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency.

Your Everyday

GENERAL DUTIES

Demonstrates ability to represent Information Technology in a respectful and professional manner. Promotes and advances a learning culture within the organization, including credentialing in multiple EPIC applications and other systems integrated with EPIC as warranted. Demonstrates creativity and a passion to continuously learn. Is receptive to differing ideas and embraces change.


Works with the Training Manager to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training. Prepare all training tools to include classroom prep, access/security requests, and documentation. Maintains all records as instructed in the LMS. Performs duties with attention to detail and time management, especially tasks with specific, assigned deadlines. Assists with coordination of new hire, contract/agency, transfers, provider, student, visiting resident, research coordinators, and vendor EPIC training.


Reviews and tests changes in lesson plans, workflows, and within the training environment. Alerts senior staff members, especially Instructional Design Analysts of any issues. Communicates recommendations, needs, and concerns in an appropriate fashion with coworkers and management.


Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system. Maintains and updates training documentation as required. Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training.


Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR. Provides specialized training to end users when outside of the normal scheduled training and off hours as required. Supports optimization efforts of staff and departments; supports user departments during go live and post go live.


Actively triages and troubleshoots end user issues via the Help Desk Ticket system. Reassigns and escalates non-training reported issues to appropriate teams.

The Must-Haves

Minimum:

EDUCATION/EXPERIENCE QUALIFICATIONS

Combination of appropriate education and work experience is required:


1 year of experience with a Bachelor's Degree


3 years of experience with an Associate's Degree


5 years of experience with a High School Diploma


Relevant experience in relevant health care, teaching, or training/adult learning field, especially training EPIC.

SKILLS AND ABILITIES

Ability to interact with all levels of personnel.


Troubleshooting skills.


Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.


Relevant computer skills.


Working knowledge of electronic medical records.


Ability to understand technology as it relates to hospitals/clinics.


Ability to build strong working relationships internal and external to the organization.


Capable of creating and administering very detailed instructions.


Creative and forward thinker.


Preferred: Working knowledge of electronic medical records, especially with credentials in EPIC training.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.


The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.


2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.


3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.


4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.