Job Description

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Job Category Customer Success Group

Job Details
About Slack, from Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all \xe2\x80\x93 well, you\xe2\x80\x99re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and growth, charting new paths, and improving the state of the world.

Slack is a layer of the business technology stack that brings together people, data, and applications \xe2\x80\x93 a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses, and teams of all kinds use Slack to bring the right people together with all the right information. Salesforce acquired Slack in 2021.

Role Description

Can you make learning interesting and exciting? Can you meet the learning needs of enterprise customers in empathetic and creative ways? Do you thrive in consultative situations where you can drive and influence change? Do you love a challenge? If so, we want to talk to you!


Slack is looking for Learning Consultants to partner with our other professional services teams to discover, design, and deliver tailored learning programs that enable our enterprise customers to launch and deepen their use of Slack. To succeed in this role, you should be a captivating facilitator, strong consultant, and partner to customers. You are able to infuse adult learning theory into thoughtful and extraordinary customer experiences. You will accelerate our largest customers\xe2\x80\x99 adoption of Slack by ensuring they can take advantage of the Slack benefits best suited for their unique needs.


Slack Learning Consultants play a meaningful role in scoping, building, and delivering relevant and compelling learning experiences for enterprise customers across a broad range of users, teams, and geographies; aligned to customers\xe2\x80\x99 specific needs; and through a variety of learning modalities (virtual instructor led training, train-the-trainer, documentation, video, etc.).

Your Impact:

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  Conduct consultative discovery sessions with enterprise customers to scope learning needs
• 
  Synthesize customers\xe2\x80\x99 business goals into clear, comprehensive learning plans and deliverables
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  Design and deliver tailored curriculum that employs brain-friendly instructional strategies for a variety of audiences in large organizations
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  Craft bespoke learning materials, including instructor lead courses, facilitator guides, learning experiences on the platform, light video content
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  Partner internally to innovate on how the professional services Slack offers can further drive customers\xe2\x80\x99 adoption and maturity of Slack
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  Continuously improve our learning programs and develop new offerings
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  Learning Consultant:
  • 
    Develops a plan and executes deliverables on customer engagements and/or supports in building deliverables on more complex projects
• 
  Senior Learning Consultant:
  • 
    Uncovers learning needs and advises the customer on requisite outcomes from the engagement. Develops and executes a plan to drive results. Develops new assets and approaches to mature the learning consulting practice.

Minimum Qualifications:

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  Learning Consultant: 2+ years of experience designing and delivering learning for corporate or customer audiences
• 
  Senior Learning Consultant: 4+ years of experience designing and delivering learning for corporate or customer audiences
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  Exceptional communication skills and the ability to build relationships with both customers and internal partners
• 
  Strategic thinker and problem solver focused on customer success
• 
  Ability to collaboratively resolve issues and mitigate risks
• 
  Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• 
  2+ years in a SaaS environment
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  2+ years in a B2B customer-facing role
• 
  Operational experience building out functions and programs
• 
  Ambitious and hardworking with creative ideas to inspire customer loyalty and adoption
• 
  Diplomacy, tact, and poise under pressure when working through customer issue

Accommodations
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.


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