Job Description

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Great people make Schneider Electric a great company.

We are searching for an Offer Quality Leader (OQL) . Someone who will leverage their passion for Customer Satisfaction to implement all necessary corrective and preventative actions to improve our design robustness and the quality of our current offers and follow-up on execution with our manufacturing plants. You will be working in close collaboration with our Design Engineering, Labs, Manufacturing, Marketing, Procurement, and Project Management teams.

What do you get to do in this position?

External

• Define and execute the Customer Satisfaction & Quality strategy, project quality plan, offer quality roadmap, and quality targets for your portfolio of offers.
• Manages the complete scope of Quality actions (in marketing, design, manufacturing, supply chain, services...) for your offers to improve the customer experience and ensure quality, reliability, and safety.
• Ensures that the proper information is provided to relevant stakeholders in case of offer evolution, quality problem, and/or withdrawal managing with countries and customer.
• Ensure the application of quality and reference processes and challenge the organization to manage quality risks.
• Drives risk management using the quality methods and tools such as FMEA, FTA, 8D, etc.
• Gather and analyze data on product problems, customer cases, and product returns and cost of non-quality using as an input to evolve offer quality roadmap/plan
• Support Front Office to manage major customer issues.
• Drives the Quality problems resolution, decides on stop of delivery and derogation.
• Lead structured problem solving and prevention (8D) with cross-functional teams (Engineering, Marketing and Manufacturing) and manage customer communication with countries and customers.
• Execute customer visits to gather market trends, follow up on field tests and translate the results into actionable requests in the program backlog.
• Represent Quality and provide data for your offers in the Board of Change and Offer Safety committee(s)
• Ensure the coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention

Internal

• Define and execute the Customer Satisfaction & Quality strategy, project quality plan, offer quality roadmap, and quality targets for your portfolio of offers.
• Manages the complete scope of Quality actions (in marketing, design, manufacturing, supply chain, services...) for your offers to improve the customer experience and ensure quality, reliability, and safety.
• Ensures that the proper information is provided to relevant stakeholders in case of offer evolution, quality problem, and/or withdrawal managing with countries and customer.
• Ensure the application of quality and reference processes (PEP, I2P, Quality Alerts, Safety Alerts, etc.) and challenge the organization to manage quality risks.
• Drives risk management using the quality methods and tools such as FMEA, FTA, 8D, etc.
• Gather and analyze data on product problems, customer cases, and product returns and cost of non-quality using as an input to evolve offer quality roadmap/plan
• Support Front Office to manage major customer issues.
• Drives the Quality problems resolution, decides on stop of delivery and derogation.
• Lead the cold loop for executing structured problem solving and prevention (8D) with cross-functional teams (Engineering, Marketing and Manufacturing) and manage customer communication with countries and customers.
• Execute customer visits to gather market trends, follow up on field tests and translate the results into actionable requests in the program backlog.
• Represent Quality and provide data for your offers in the Board of Change and Offer Safety committee(s)
• Ensure the coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention through Directive 32 activities

Scope

• Power Product offers manufactured and/or sold in North America.
• A part of Power Products CS&Q global network to support customer

Education
BS in Mechanical, Industrial and Electrical Engineering preferred

Experience
Minimum 5 years Manufacturing, Quality or Industrialization experience

Minimum Qualifications

• Strong problem-solving skills and demonstrated ability to analyze and articulate technical problems.
• Proven experience in Project Management
• Ability to acquire state of the art industry knowledge as related to company\xe2\x80\x99s products
• Competent knowledge of fundamentals and practice of quality in product design and implementation in manufacturing
• Experience with 8D methodology, 5 Whys, Cause/Effect Analysis, FMEAs\xe2\x80\xa6
• Knowledge of MS Office application including Word, Excel and Project
• Domestic and international air travel is required (when possible)

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

\xe2\x82\xac25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric