Job Description

Benefits:

Bonus based on performance Employee discounts Health insurance Opportunity for advancement Training & development Wellness resources Free uniforms Paid time off

Job Summary

Icebox Cryotherapy Studio is seeking an energetic, service-driven

Lead Wellness Coordinator

to join our team. This full-time role functions as the

Assistant Manager of the studio

and is essential to delivering the elevated client experience Icebox is known for.



As a key leader, you will support overall studio operations, coach and guide the team, assist with hiring, manage daily workflow, and help uphold brand standards. You will also play a major role in driving membership growth, revenue goals, and creating a positive, high-performance culture centered around wellness and exceptional service.



You will work closely with -- and receive ongoing support from -- your Regional Manager, who will assist in leadership development, studio operations, and performance accountability.

Key Responsibilities

Studio Leadership & Team Management

Help manage and train the studio team, including training, scheduling support, daily task management, and performance accountability.

Assist with interviewing and hiring new team members to build a strong, service-focused studio staff.
Foster a high-energy, motivating studio culture through team engagement, contests, and incentives.
Lead by example through hands-on participation in all studio activities.
Maintain a clean, organized, and efficient studio environment.

Client Experience

Uphold and reinforce Icebox brand standards and culture across all client touchpoints.

Build strong relationships with clients to personalize their experience and enhance retention.
Educate clients on Icebox services and wellness benefits.
Deliver the highest level of hospitality and customer care.

Sales & Performance

Support and help execute an effective sales process, including lead generation, membership conversion, and revenue goal achievement.

Coach teammates on sales best practices and service recommendations.
Track KPIs and partner with the Regional Manager to continually improve studio performance.

Collaboration with Regional Manager

Work closely with the Regional Manager on operational execution, team development, and studio performance.

Participate in leadership check-ins, receive coaching, and help implement directives and studio-wide initiatives.

Qualifications

Assistant Manager or leadership experience strongly preferred.

1-2 years of sales experience required (wellness, fitness, spa, or membership-based sales a plus).
Demonstrated ability to lead a team and support operational excellence.
Strong work ethic, integrity, and polished professional demeanor.
Excellent verbal and written communication skills.
Ability to multitask, problem-solve, and support both client and staff needs.
Proficient in MS Office (Excel, Word) and comfortable with studio software systems.
Passion for wellness, fitness, recovery, or health-focused lifestyles.

Schedule

5-8 hour shifts

Studio open 7 days a week
Flexibility to work weekdays, evenings, and weekends

Benefits & Perks

Comprehensive training provided

Employee discounts on services and retail
Bonus opportunities
Commission pay
Flexible scheduling
Additional wellness perks

About Icebox

Icebox Cryotherapy Studios is a rapidly growing franchise brand redefining cold therapy. We specialize in athletic recovery, pain management, wellness, and skin health within a modern, spa-like environment. Our minimalistic service menu makes cutting-edge cold therapy simple, effective, and accessible.



At Icebox, our mission is clear: to create healthier, happier communities -- one freeze at a time.