Job Description

Overview

Who are we looking for? You.
You who...

• \xe2\x80\xa6draws energy from working with people, is outgoing and is optimistic.
• \xe2\x80\xa6have a strong sense of urgency, but not at the expense of quality.
• \xe2\x80\xa6demonstrate the knowledge, attitudes, skills, and habits of a high-achiever who is committed to putting clients first and doing the right thing.
• \xe2\x80\xa6must be adaptable to change and be solutions-oriented.
• \xe2\x80\xa6must provide exceptional customer service.
• \xe2\x80\xa6are excellent at building rapport.
• \xe2\x80\xa6are people-oriented.
• \xe2\x80\xa6have strong written and verbal communication skills.
• \xe2\x80\xa6have strong organizational skills.
• \xe2\x80\xa6are learning-based.

The Lead, Order Entry (OE) role is to assist the OE Supervisor or Operations Manager to manage the daily operation of work flow, ensuring that all orders are processed accurately, timely, professionally, and according to legal requirements and ABI policies. The Lead, Order Entry should assist with the primary objectives: to ensure client retention through high quality output; create employee longevity by providing proper training and guidance towards a growth-oriented career path; and mold employees to be goal oriented and \xe2\x80\x9cteam players\xe2\x80\x9d. The Lead, Order Entry interacts closely with the OE Supervisor or Operations Manager, as well as other supervisors and administration to ensure consistent quality service.


This position will be working ONSITE in our Loma Linda, CA office. The pay for the position is $23.00 an hour. The hours will be Monday-Friday, 8am-5pm. We are setting up interviews with flexible interview times and we are hiring immediately.

Responsibilities

ESSENTIAL JOB FUNCTIONS

• Answer all questions or concerns with support specialist before escalating to Supervisor.
• Assist with any problem areas of the department to ensure higher level of productivity.
• Maintain rapport with all copy services to ensure a better working relationship before passing the account on to a support specialist for handling.
• Maintain constant contact with all departments and offices regarding resolution to any issues.
• Ensure all office programs are functioning and being handled accordingly.
• Review reports and forward to the appropriate support specialist for handling.

ESSENTIAL LEAD RESPONSIBILITIES

• 
  Carrying out all responsibilities in accordance with the company\xe2\x80\x99s standards, policies, and all applicable employment laws.
• In conjunction with management, managing and monitoring workflow and providing support,training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• In conjunction with management, communicating change effectively and supporting those affected by change.
• Evaluating staff performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations for growth opportunities to management.

Legal Assistant
Clerical Lead
Office Assistant
Legal Clerk
Office Manager
Administrative Assistant
Law Office

Qualifications

QUALIFICATIONS

• Must demonstrate exceptional communication skills; Bilingual a plus.
• Must be a qualified typist with a minimum of 35 W.P.M.
• Ability to convey and implement new procedures with ease within department.
• Must be able to work under pressure and have quick problem solving skills.
• Ability to learn and use Industry terminology.
• Must be able to work well under pressure and or stressful conditions.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read, analyze and interpret common correspondence and records.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
• Ability to speak on the phone and have excellent telephone communication skills, bilingual a plus.

WHO WE ARE
ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.


ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


Equal Opportunity Employer - Minorities/Females/Disabled/Veterans


ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.