Job Description

Role Overview The Medical Reception Lead will be responsible with the assisting of overseeing daily operations of the reception and switchboard areas in their location. This position will coordinate work activities to ensure efficient and maximum workflow. The Medical Reception Lead is also expected to work with the other leads and supervisors for efficient operations and increased work quality. The Medical Reception Lead will also be responsible for assistance in training and implementation of new policies and procedures.
Essential Functions

• Assist with overseeing of the following:
  • Patients check in and out
  • Appointment scheduling and recalls
  • Cash collection and payment posting
  • Obtaining correct patient information
  • End of day reconciliation
  • Product and procedure knowledge and sales
  • Mail and fax distribution / postage
  • Medical records
  • Switchboard operations
  • Scanning patient information
  • Referrals
  • Messages and To-Dos
• Communicates with the departments and on reception and switchboard issues and activities
• Helps to resolves reception and switchboard issues, in conjunction with the other leads and the Medical Reception Supervisor
• Assists with the development policies, and procedures for medical receptionists and phone operators
• Demonstrates continuous effort to improve operations, and streamline work processes
• Demonstrates basic understanding of patient billing and upfront collections
• Knowledge of and products and services offered
• Demonstrates basic understanding of switchboard operations including, call varieties, phone scripts, referral process, call triaging, and messaging system
• Ensures adequate staffing, provides coverage when needed
• Treats all patients and other staff members with dignity and respect
• Other duties as assigned by the Medical Reception Supervisor, the Practice Administrator, and providers

Core Skills

• Encourage cooperation and be an example of a team player
• Motivate staff members to effectively complete tasks
• Resolve conflict positively while demonstrating mutual respect
• Promote feedback from staff members for quality improvement

Qualifications

• High level of computer skills
• High School Diploma or GED
• Customer Service Preferred
• Excellent verbal and written communication skills
• Prior experience in a dermatology office
• Must be able to lift/carry up to 20 pounds
• May be required to stand for long periods of the day

About Skin and Aesthetics Skin and Aesthetic Centers is a comprehensive management care organization. Through collaborative partnerships with select Dermatology, Plastic Surgery, and Vein physician groups, we leverage economies of scale, shared resources, and tenured business leadership to drive exponential value. Our affiliated practices operate in some of the top markets in the country, including: NYC, Chicago, Minneapolis, multiple markets in NJ and PA, with our footprint rapidly growing. Become part of an innovative, growing team dedicated to elevating healthcare! Benefits of Joining Skin & Aesthetic Centers

• Generous compensation with sign on bonus and 18 days of paid PTO!
• Comprehensive medical plan offerings with S&A contributing 80% towards premiums
• Employer monthly contribution to HSA (for those selecting that plan option)
• Extensive ancillary benefits: dental, vision, voluntary life insurance, hospital indemnity, critical illness, EAP, legal assistance, and more!
• Company-paid life insurance, short- and long-term disability
• Company 401k match