Job Description

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

Job description

Lead Management Representative

Remote opportunity

This Role:

As a member of Korn Ferry, Lead Management Representatives are important members of the marketing team. LMRs are directly responsible for all inbound marketing qualified leads, gathering appropriate information, and assigning them to the correct business partners through emails and entering the commercial leads in Salesforce. This entry level position would focus on handraiser scored, and account-based experience leads, globally. We\'re looking for a strong customer care professional that has 2 years of corporate/office work experience with Live Chat or live platform for client inquiries. This role is a combination of digital marketing, inside commercial leads agent and lastly a strong knowledge of pulling reports from Salesforce and reviewing analytics to present to executive leaders.

This is a fully remote position and we prefer someone on the East Coast time zone, though there could be potential travel for training.

Key Accountabilities Responsibilities:

• Quickly demonstrate a broad understanding of company\'s solutions and articulate our value proposition
• Play a vital role in delivering high quality leads to our commercial organization impacting marketing influenced pipeline and revenue goals by reviewing need and assigning leads to the business appropriately in Salesforce and follow up with the business leaders
• Respond to all non-sales lead requests to verify need, routing to support teams as necessary, providing a top brand experience. Need someone this is proficient in Salesforce and has used it to manage leads, review data analytics and pull reports
• Manage live chat on website
• Play a key role in our ABM program, targeting accounts that show intent and partnering with the business to deliver high quality experiences
• Pre-qualify scored leads from various campaigns and channels. Assist in optimizing the lead scoring model for high-quality MQLs
• Correct, build, and maintain prospective client information in company CRM -Salesforce
• Collaborate and partner with various members of the marketing and commercial organizations
• Meet or exceed all SLAs and KPI metrics

Skills and Experience:

• Ability and willingness to manage multiple tasks in a fast paced environment and has worked with a digital marketing team with qualifying leads and having ongoing probing questions to route the prospective lead to one of the leaders while entering all the details in Salesforce

• Thrives in a rapidly changing but process focused environment
• Experienced user of Microsoft Office especially PowerPoint, exposure to Salesforce.com or other CRM and sales enablement / ABM tools preferred-you must be tech savvy and used to toggling in multiple platforms at once
• Ability to quickly learn, understand, and convey information to others
• Superb written, organizational, phone, presentation, and time management skills
• Creative and innovative approach to problem solving
• Clientcentric white glove service to all prospective leads
• Self-driven, disciplined professional who demonstrates resilience when faced with objections in a remote environment

Bachelor\'s degree is preferred

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity/Affirmative

Action Employer - Minority/Female/Disability/ Veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

If you are a resident of California, Colorado, New York or Washington, please for remote opportunities with Korn Ferry in your state.

Reference Job Id: 14674

Infinity Consulting Solutions