Job Description

Responsibilities/:

This role oversees Fairview's Contract Lifecycle Management support services, including analytics, help-desk triage, user training, maintenance, and related projects. The person in this position will help enhance contract management processes and drive CLM adoption across teams. Strong knowledge of CLM principles, experience with CLM technology, and a track record of successful user engagement are required.

Responsibilities

Develop, implement, and oversee the Contract Lifecycle Management (CLM) Customer Support Center, including analytics, help-desk triage, user training, maintenance, and related projects. Support and guide the implementation of Evisort/Workday CLM solutions in collaboration with implementation partner and IT leaders, ensuring successful adoption and integration. Partner with CLM users, business owners, legal, finance, and IT teams to gather requirements, solicit feedback, and understand business needs for workflows, reports, and process improvements. Translate business requirements into technical requirements and clear, concise user stories and acceptance criteria for CLM product backlog management. Drive continuous enhancement of CLM capabilities to meet evolving organizational needs. Provide expert support and guidance on CLM and related ERP work streams, ensuring seamless integration and synergy between platforms. Maintain continuous awareness of current CLM, ERP, and related business applications, proactively monitoring for updates, integrations, and changes to ensure alignment with contracting workflows and reports. Coordinate and oversee Tier 2 help-desk staff and requests, resource subject matter experts for new system processes, software configurations, and upgrades, including regression testing and User Acceptance Testing. Plan and coordinate processes for application change management, application security and controls, and the provision of enhancements and new applications necessary for business operations. Evaluate, troubleshoot, and lead root-cause analysis for production issues and system failures in collaboration with the Information Technology department, determining corrective actions and improvements to prevent recurrence. Develop and execute strategies to drive high user adoption of CLM technology and champion change management initiatives across all relevant departments. Continuously monitor and measure the success and benefit realization of CLM technology implementation and usage, ensuring ongoing optimization and value delivery.

Required Qualifications

B.S./B.A. or equivalent combination of education and years of experience in lieu of degree 3 years related experience Specific technical knowledge of CLM/ERP systems and processes. Proficient in Microsoft Excel, experience with database development and programming.

Preferred Qualifications

M.A./M.S. in Informatics, Decision Science, Economics, Statistics, Information Technology, Business, Finance, Healthcare Management or other related field 5 years Experience related to Information Technology service center, data abstraction, data analysis, health information systems, and decision analytics. CLM Expertise: Leverage in-depth knowledge of CLM technology to optimize its configuration, functionality, and integration within our existing tech stack. Provide support and guidance on CLM and ERP related work streams, ensuring seamless synergy between the two platforms. 2 years Management experience



Qualifications:

$97,302.40- $137,363.20 Annual