Job Description

Position Information

The purpose of this classification is to perform technical work involving installation, configuration, maintenance, and user support for networked computer hardware/software and related components.

Job Summary

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Operates various computer systems, peripheral equipment, office equipment, and related tools such as a personal computer, laptop computer, palm computing device, mobile computing network system, printer, monitor, terminal, server, hard drive, tape drive, CD-ROM drive, modem, scanner, hub, LAN analyzer, meters, diagnostic instruments, hand tools, copy machine, facsimile machine, calculator, telephone, or two-way radio; enters commands into computer system to start computer operations, correct errors, operate peripheral equipment, and perform related functions; enters, retrieves, reviews or modifies data in computer programs or operating systems.

Installs and configures personal computer systems, peripherals, and software; coordinates interfaces between systems; connects personal computer hardware to LAN/WAN networking components, including hubs, routers, and switches; configures network software components for LAN/WAN connectivity; monitors network resources and usage; researches, installs, and supports user-specific software; performs system upgrades of hardware and software; downloads software updates and device drivers; performs modification or maintenance of software applications; installs data jacks and network cabling to ensures LAN/WAN connectivity; removes/replaces hardware components such as processors, memory modules, video card, sound cards, network cards, motherboards, or hard drives.

Establishes, implements, and maintains system security measures; ensures integrity of system data; establishes security access to various computer systems or programs for authorized users; changes passwords and/or removes user accessibility as appropriate.

Monitors working conditions of equipment and performs general/preventive maintenance tasks; performs data backups onto tape, diskette or other media; verifies backups and stores backups in secured location; performs expungement of obsolete or sensitive records as appropriate; performs computer maintenance tasks such as clearing paper jams; performs cleaning and preventive maintenance of equipment as needed.

Diagnoses, analyzes, and works to resolve/repair problems involving hardware, software, peripheral, or network problems; tests equipment and identifies data errors, line failures, and equipment malfunctions; initiates appropriate action to correct errors, recover data, and obtain maintenance; researches cost of repairs or replacement of computers, peripherals, or components; consults with supervisor regarding complex technical questions.

Provides technical support, training, information, and assistance to end users for hardware and software use; responds to Help Desk calls and requests for assistance; provides ongoing training to users; troubleshoots, repairs, and documents hardware/software problems.

Communicates with hardware/software vendors, service representatives, and technical support representatives; provides information concerning operational and/or mechanical problems as appropriate.

Identifies new processes and alternatives to resolve problems or improve/enhance operations; evaluates performance of systems and programming to meet growing needs.

Writes basic computer programs as appropriate.

Reviews product specifications and makes recommendations regarding computer, hardware, and software purchases and usage.

Maintains current inventory records of all computer hardware, software, and related components; conducts periodic inventory counts; coordinates receipt of incoming materials, unpacking/verification of materials, and delivery of equipment to appropriate location.

Maintains logs/documentation of work activities, computer operations, system modifications, maintenance activities, installations, and other activities; documents status of repairs.

Compiles or monitors various statistical data; makes applicable calculations; analyzes data and identifies trends; summarizes data and prepares reports.

Prepares or completes various forms, reports, correspondence, logs, status reports, notices, return merchandise authorization forms, purchase requests, inventory records, spreadsheets, flow charts, diagrams, statistical analyses, technical documents, or other documents.

Receives various forms, reports, correspondence, invoices, delivery documentation, requests for support, electronic documents, diagnostic reports, department-specific forms/documentation, technical support documentation, program updates, specifications, technical journals, manuals, online resources, reference materials, catalogs, directories, policies, procedures, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates with supervisor, employees, other departments, users, vendors, manufacturer representatives, state/federal agencies, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Makes site visits to County offices and other locations to provide computer support.

Maintains a working knowledge of a variety of computer operating systems and software programs associated with work activities, which may include word processing, spreadsheet, database, desktop publishing, presentation, networking, communications, computer-aided dispatch, photo imaging, scanning, terminal emulation, remote access, website administration, diagnostic, utilities, Internet, or e-mail; maintains working knowledge of various computer programs utilized by County departments in order to troubleshoot hardware/software problems.

Maintains an awareness of new products, technologies, trends, and advances in the profession; reads professional manuals and publications to increase knowledge of computer operations; attends user group meetings, conferences, workshops, and training sessions as appropriate.

ADDITIONAL FUNCTIONS

Customizes individual computing environments.

Operates a motor vehicle to conduct site visits, transport computer components, or perform other work activities.

This classification is designated as a safety sensitive position which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol.

Performs general/clerical tasks, which may include answering telephone calls, assisting visitors, sending/receiving faxes, making copies, filing documentation, or processing incoming/outgoing mail.

Provides assistance to other employees or departments as needed.

Performs other related duties as required.

Minimum Qualifications

Vocational/Technical degree with training emphasis in computer hardware/software operations; supplemented by one (1) year previous experience and/or training involving computer operations, hardware/software maintenance/repair, PC troubleshooting, network administration, and system administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver\'s license.

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